
Senior IT Service Delivery Manager
1 week ago
Job Description
The Senior Team Lead, Technical Services is a developing management role responsible for leading a team of engineers and specialists to ensure continuous high-quality IT service delivery to clients.
- Lead and manage a team of Technical Services Engineers/Specialists providing guidance mentorship and performance management.
- Ensure proactive monitoring investigation and resolution of technical incidents and problems across client IT infrastructure and systems.
- Oversee service delivery to SLAs are met with high client satisfaction.
- Assist with planning building and supporting technology solutions for clients.
- Foster a collaborative high-performing team environment promoting knowledge sharing and best practices.
- Liaise with other technical teams vendors and stakeholders to escalate and resolve complex issues.
- Monitor team performance metrics reporting and continuous improvement initiatives.
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