Patient Relationship Officer

7 days ago


Singapore SINGAPORE MEDICAL GROUP LIMITED Full time
The Patient Relations Officer serves as the first point of contact for our patients ensuring a
welcoming, seamless and reassuring experience during the patient journey at our centre.
This role is responsible for managing front-desk registration, addressing patient inquiries,
coordinating appointments, and supporting administrative and operational work as
necessary.
The Patient Relations Officer plays a key role in upholding the organization's commitment to
patient satisfaction and service excellence.
1. Patient Interaction & Service
• Welcome and assist patients in a professional, courteous, warm manner.
• Uphold high standards of personal grooming and presentation, in alignment with the
organisation's image.
• Anticipate patient needs and provide proactive assistance to enhance their comfort
and confidence.
• Guide patients through registration,

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