Patient Relationship Officer

5 days ago


Singapore SINGAPORE MEDICAL GROUP LIMITED Full time
Roles & Responsibilities

The Patient Relations Officer serves as the first point of contact for our patients ensuring a

welcoming, seamless and reassuring experience during the patient journey at our centre.

This role is responsible for managing front-desk registration, addressing patient inquiries,

coordinating appointments, and supporting administrative and operational work as

necessary.

The Patient Relations Officer plays a key role in upholding the organization's commitment to

patient satisfaction and service excellence.

1. Patient Interaction & Service


• Welcome and assist patients in a professional, courteous, warm manner.


• Uphold high standards of personal grooming and presentation, in alignment with the

organisation's image.


• Anticipate patient needs and provide proactive assistance to enhance their comfort

and confidence.


• Guide patients through registration, payment, and appointment processes.


• Provide clear information about services, processes, and waiting times.


• Handle patient inquiries in person, over the phone, or via email, ensuring timely and

accurate responses.

2. Appointment & Administrative Coordination


• Schedule and confirm appointments using the clinic's system.


• Ensure accurate collection and entry of patient information and documentation.


• Process payments and issue receipts or invoices as required.


• Maintain confidentiality and security of patient data in compliance with regulations.

3. Patient Feedback & Issue Resolution


• Receive and document patient feedback, complaints, or service issues.


• Resolve minor service issues promptly or escalate complex matters to the Centre

Manager.


• Follow up with patients to ensure concerns are addressed satisfactorily

Qualifications & Experience


• Prior experience in hospitality or healthcare customer

service is preferred.


• Strong command of English; proficiency in additional languages is an advantage.


• Competent in basic computer applications and familiar with patient management

systems.


• Friendly disposition with a customer-centric mindset


• Minimum GCE 'O' Level or Diploma in any discipline.

Tell employers what skills you have

Customer Relationship
Microsoft Excel
Customer Relationship Management CRM
Healthcare
Loans
Adaptability
Compliance
Good Communication Skills
Communication Skills
Articulate
Customer Service
Disposition
IC
Service Excellence
Hospitality

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