Repair Order Administrator

Within the Material & Services branch in Singapore, the Repair Order Administrator is responsible to oversee the day-to-day operation of the repair services administration and expediting work.
Overview
The Repair Order Administrator contributes to management of Aerospace Material repaired with vendors based in Asia region. Assurance of parts availability is their primary objective. The role works in a fast-paced environment with the responsibility to provide repaired materials in the most efficient and effective manner possible.
Main Interfaces
Internal
Regional Service Center / Logistics Center Managers for Asia
CDG and SIN Logistics Centers staff
Customer Support Officer and Customer Support Expert in France
Customer Support Manager in France
Outsourced repair department in France
Purchasing Department in France
AOG Desk in France
External
Aerospace MRO providers including Asian AFI KLM E&M MRO joint ventures and subsidiaries
Logistic Service Provider
Key Responsibilities
Repair Order creation and dispatch
Follow the repair logistics flow and assist in resolution of shipping issues to ensure parts shipped/arrived in a timely manner
Approve the quotation of its perimeter with support if needed from the Technical department
Manage the day-to-day repair administration and warranty operation
Monitor the lead time of repair to fulfill customer or inventory requirements
Track repair cost/SPT versus contract price/SPT where applicable to ensure vendor compliance
Administrate the weekly status reports from vendors and record the information in the relevant IT Tools (currently Base RPEX) once a week at a minimum
Update all IT Tools (Astre, Base RPEX, GOLD, ...) in a timely manner to provide reliable data to internal and external customers
Apply the Repair or Buy process
Record Customer Induced Damage claims
Monitor and clear invoicing issues
Monitor and clear the discrepancies after reception in coordination with the relevant Quality Controller
Archive all files in accordance with regulations and internal processes
Regular vendor review and teleconference
Perform tasks/functions assigned by manager
The responsibilities and tasks of the position are not limited to the above mentioned and change might occur in concert with the direct Manager.
Job Dimensions
Position based in SIN – ALPS Avenue (Changi Airport Logistic Park Of Singapore)
Tools: Microsoft Office and Outlook, Air France internal IT
Normal Shift - 9.00am to 6.00pm on 5-Day Week
Context / Environment
The Repair Order Administrator is in the Customer Service Team in the Material & Services Directorate of Air France Industries. The Business Unit supports Customers on Flight Hours Services, closed loop long-term contracted customers in Asia (APAC and India) and provides Material in serviceable condition to respect its contractual obligations. Air France Industries has established a Logistics Center in Singapore to support existing contracts and future business ventures in the Asia Pacific region. In a highly competitive environment with a strained supply chain, managing turnaround times (TAT), repair costs, and logistics expenses are critical for renewing existing contracts and securing new ones. In addition to supplying materials to customers, the Customer Service Department aims to enhance local repair activities to reduce overall turnaround time and costs by sending unserviceable parts for local repair. A primary responsibility is to manage these local repairs and assess the performance of OEMs and Repair MROs.
Knowledge, Experience and Competencies
Knowledge and Experience:
Diploma in an aerospace/purchasing/logistics discipline is preferable but not mandatory
Knowledge of aircraft materials airworthiness paperwork and/or logistics is preferred
Ability to propose and develop metrics for vendor performance measurement/evaluation would be an advantage
Proficient with Microsoft Office and Outlook
Strong written and communication skills
Strong coordination capabilities and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
Self-motivated and able to work independently
Good work attitude and a team player
Ability to manage supplier relationship and problem solver
Language: fluent in English / basic French is a plus
Benefits:
Attractive travel benefits, including discounts on flights across AFKLM and partner airlines
Hybrid working arrangements
Flexible working arrangements, including Work from Anywhere (cross-border remote options)
Comprehensive medical insurance coverage for all employees
At Air France-KLM, we are an equal opportunity employer. The Group is committed to combating all forms of discrimination and promoting equal opportunities in our hiring practices and throughout the employee journey. We strive to promote diversity as reflected in society, and to ensure equal opportunities among all staff.
We regret to inform you that only shortlisted applicants will be contacted. Thank you for your interest in Air France KLM.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service and Supply Chain
Industries: Airlines and Aviation and Repair and Maintenance
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