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Order Administration Executive

2 weeks ago

Singapore ALLEGION (SOUTHEAST ASIA) PTE. LTD. Full time

**Order Administration Executive - Job Description**:

- Customer order entry and procurement including customer set-up, vendor/product system set-up and manage internal approvals
- Customer compliance vetting
- Liaise with factories, customers and freight forwarders for order fulfillment
- Logistics coordination including optimization of supply chain, i.e. EOQ, import/export arrangements and logistics vendor selection
- Shipping documentation including occasional Letter of Credit and additional customs clearance documentation
- Handle customer claims and returns
- Monitor order status and delivery performance
- Update delivery backlog scheduling and prepare monthly backlog report
- Short cycle sales administration in conjunction with sales team
- Perform other customer service duties such as handle product enquiries, provide catalogues to support the ordering process and perform duties in conjunction with the sales and finance teams to support the sales process.

**Requirement**:

- Degree or diploma holder
- Minimum 5 years working experience preferably with multinational organizations of a related industry in the following areas:

- Order management and customer services, preferably on a regional Asian basis
- Liaison with overseas factories and vendors
- Import & export
- Logistics coordination
- L/C and shipping documentation
- ERP/order processing system (Navision experience an advantage)
- Fluent in English with Chinese or Bahasa Melayu/Indonesian is a plus
- Customer-oriented
- Good communication skills and excels at being a team player