UX Researcher

1 week ago


Singapore RIDIK TECHNOLOGY SERVICES PTE. LTD. Full time

Key Responsibilities: Conduct in-depth qualitative and quantitative research (interviews, surveys, usability testing, A/B testing) to uncover user needs, pain points, and behaviors. Analyze research data to identify insights, trends, and opportunities that inform product and service design. Develop customer journey maps, service blueprints, and process flows to visualize and improve user experiences. Facilitate ideation workshops and apply design thinking principles to solve complex problems. Collaborate with product, tech, data, and business teams to translate insights into innovative solutions. Define KPIs and performance metrics to measure and improve service effectiveness. Ensure methodological rigor and stay updated on UX and service design best practices. Skills & Qualifications: Degree or certification in UX Design, Service Design, HCI, or related field. Hands-on experience with Figma, Adobe Creative Suite, and prototyping tools. Strong understanding of user research methodologies and service design frameworks. Excellent communication, presentation, and stakeholder engagement skills. Experience working in agile, cross-functional teams. #J-18808-Ljbffr


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    Key Responsibilities: Conduct in-depth qualitative and quantitative research (interviews, surveys, usability testing, A/B testing) to uncover user needs, pain points, and behaviors. Analyze research data to identify insights, trends, and opportunities that inform product and service design. Develop customer journey maps, service blueprints, and process flows...


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