Research Manager, UX and Product

Circles.Life is not just Your digital telco provider. Since our launch, we revolutionised the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia and Taiwan while attaining record breaking CSAT and NPS (+50). We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019.

As we're growing to become the biggest and most loved brand, we are looking for**:Research Manager, UX and Product**

The Research Manager, UX and Product, will report to the Head of Research and Trends. In this role, they will work closely with product and marketing managers to understand consumer and user feedback on current and future product propositions and marketing campaigns. This understanding is then synthesized into recommendations for refinements that maximize business impact.

The Research Manager will, under the supervision, guidance, and in cooperation with the Head of Research and Trends to build out the UX and Product Research Practice, standardizing methodologies, streamlining processes, advocating for good practices and influencing stakeholders.

The Research Manager will also support the Research and Trends team to build out thought leadership within and outside Circles.Life (research newsletter, research synthesis and external research thought leadership blog).

**As a key member of our team, your responsibilities include**:

- Project excellence
- Discover and understand stakeholder research needs
- Formulate well thought out research plans
- Build clear, efficient but realistic project timelines and manage stakeholder expectations
- Manage vendor relationships if applicable
- Build business-relevant analysis plans
- Go beyond the obvious to investigate data from different lens and understand the deep underlying insights
- Write clear analytical storylines and build appropriate visualisations to bring the insights to life
- Present insights in a clear and engaging manner to stakeholders to inspire actions
- Tools and processes
- Manage research repository in a structured and timely manner
- Explore and build business cases for new software, platforms and tools that can automate and streamline the research processes
- Thought leadership
- Build syntheses of UX, CX and creative development learnings from internal research and external sources
- Build and maintain best practices in user, product and creative research to educate and influence stakeholders
- Contribute to the monthly Research and Trends newsletter

3-5 years of experience in user research, design research, consumer insight or market research either on the agency or client side

Must have:

- Able to work with stakeholders across seniority levels
- Able to prioritize and manage projects well
- Comfortable working across qualitative and quantitative research disciplines
- Intermediate knowledge of statistics (significance tests, sampling, regression and correlations) and methodologies (discussion guide and questionnaire writing)
- Knowledge of the product development & management cycle, UX design as well as creative development process
- Ability to think both strategically and tactically with strong attention to detail
- Able to operate independently
- Mastery of self discipline and driving discipline within the organization
- Can work on 80/20 principle, but handle detailed when needed
- Acts with integrity and respects others
- Humble and actively looks to know and learn more
- Being Bold and dares to innovate
- Passion for the company mission of giving power back to customers

Good to have:

- Experience working in a startup environment
- Experience with User Research/Market Research tech stack (e.g. Dovetail, Miro/Mural, UserTesting, UXArmy, Hotjar, Qualtrics, Zappi)
- Experience with statistical software (e.g. SPSS)