Infrastructure Service Delivery Director
1 day ago
We are seeking a highly experienced and strategic Service Delivery Director to lead and optimize the delivery of critical data and security services for our clients. This pivotal role will be responsible for ensuring the seamless operation, continuous improvement, and strategic evolution of services across a diverse technology landscape, with a strong focus on data diode environments and various enterprise-grade platforms. The ideal candidate will possess a deep understanding of IT service management (ITSM) best practices, exceptional leadership skills, and a proven track record of managing complex client relationships and technical teams in a fast-paced environment. This leadership role demands deep technical expertise across cloud platforms (such as AWS, Azure or GCP), hybrid environments (encompassing network, on-premises servers Nutanix, VMware , RedHat , storage, databases), robust monitoring platforms (cloud-native tools, Dynatrace, Datadog, etc.), and security Information and Event Management (SIEM) & Analytics (Splunk, Elastic Stack - Grafana, Kibana) platforms and data visualization tools for security monitoring, threat detection, and application performance monitoring. This role requires a strong blend of technical expertise, business acumen, client relationship management, and leadership skills within a project-driven, multi-client environment. A proactive and results-oriented leader who can navigate complex technical landscapes while maintaining a strong focus on client satisfaction and operational excellence. Key Responsibilities: 1. Strategic Service Delivery & Client Relationship Management: Develop and execute comprehensive service delivery strategies aligned with client business objectives and company growth targets. Act as the primary escalation point for critical service delivery issues, ensuring rapid resolution and effective communication with stakeholders, including C-level executives. Build and nurture strong, long-term relationships with key clients, understanding their evolving needs and proactively identifying opportunities for service expansion and enhancement. Conduct regular service reviews, present performance reports (SLAs, KPIs), and drive continuous improvement initiatives based on client feedback and operational data. Negotiate and manage service level agreements (SLAs) and operational level agreements (OLAs) with internal teams and external vendors. 2. Technical Leadership & Platform Oversight: Provide expert guidance and strategic oversight for the operation and optimization of diverse data and security platforms, including: Lead the secure and efficient operation of data technologies, ensuring stringent data segregation and one-way data
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Infrastructure Service Delivery Director
1 day ago
Singapore ENGGSOL PTE. LTD. Full timePosition Infrastructure Service Delivery Director Company ENGGSOL PTE. LTD. Reference MCF- Location NORTH SPRING BIZHUB, 7 YISHUN INDUSTRIAL STREET Employment Type Permanent Experience Professional; 10 years exp Salary $12,000 to $13,000 Monthly Posting Posted 12 Sep 2025; Closing on 12 Oct 2025 #J-18808-Ljbffr
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Singapore NCS Full time**Lead Service Delivery Manager, Infrastructure IT Security Governance**: **Date**:28 Nov 2024 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in...
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Service Delivery Director
6 days ago
Singapore ITconnectUS inc Full timeThe Service Delivery Director is a key leadership role responsible for overseeing the successful delivery of application maintenance, cloud, and on-premises infrastructure services to a diverse portfolio of public and private sector clients. This role demands a strong understanding of ITIL practices, a deep technical background across various technologies,...
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Assistant Director, Service Delivery
3 days ago
Singapore National Council of Social Service (NCSS) Full timeAssistant Director, Service Delivery (Mental Health)Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently. Support Director and Deputy Director to achieve better outcomes for persons who use social...
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Deputy Director, Service Delivery
3 days ago
Singapore NCS National Council of Social Service Full time[What the role is] Support Director in leading division and collaborating with other NCSS divisions to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity. This includes the following: Lead the team to enable delivery of quality and effective services by service providers by...
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Service Delivery Manager – Infrastructure
3 days ago
Singapore Epergne Solutions Full timeService Delivery Manager – Infrastructure Job Role : Service Delivery Manager – Infrastructure Experience : 10+ Years Responsibilities Own end-to-end IT Infrastructure Service Delivery (Data Center, Network, Cloud, End-User, Security). Manage SLAs, KPIs, and ITIL-based processes (Incident, Problem, Change, Service Requests). Act as primary...
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Service Delivery Manager
1 day ago
Singapore Epergne Solutions Full timeService Delivery Manager – Infrastructure Job Role : Service Delivery Manager – Infrastructure Experience : 10+ Years Responsibilities Own end-to-end IT Infrastructure Service Delivery (Data Center, Network, Cloud, End-User, Security). Manage SLAs, KPIs, and ITIL-based processes (Incident, Problem, Change, Service Requests). Act as primary...
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Assistant Director, Service Delivery
2 weeks ago
Singapore National Council of Social Service Full timeWhat the role is: Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently. What you will be working on: Support Director and Deputy Director to achieve better outcomes for persons who use social services...
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Director - Service Delivery
1 week ago
Singapore American Express Full timeDirector - Service Delivery **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and...
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Infrastructure Service Delivery Manager Contract
2 weeks ago
Singapore NTT SINGAPORE PTE. LTD. Full timeService Delivery Manager - Infrastructure **Employer**: NTT DATA Singapore (12-month renewable contract) - _Deployment at a leading global bank in Singapore**Location : Central** We are looking for an experienced **Service Delivery Manager**to oversee IT Infrastructure services for our banking client. The SDM will be responsible for **ensuring stable...
