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Service Delivery Manager

2 weeks ago

Singapore Epergne Solutions Full time

Service Delivery Manager – Infrastructure Job Role : Service Delivery Manager – Infrastructure Experience : 10+ Years Responsibilities Own end-to-end IT Infrastructure Service Delivery (Data Center, Network, Cloud, End-User, Security). Manage SLAs, KPIs, and ITIL-based processes (Incident, Problem, Change, Service Requests). Act as primary client/stakeholder contact for escalations and service performance. Drive service improvement plans, governance, and compliance audits. Lead infrastructure operations teams (onsite/offshore), ensuring high availability. Manage vendors, budgets, capacity planning, and infrastructure projects. Qualifications 10+ years in IT Infrastructure Service Delivery/Operations. Strong knowledge of ITIL frameworks, Cloud (AWS/Azure), Data Center, and Network services. Proven team leadership and stakeholder management skills. Experience in vendor management, contracts, and SLA governance. Excellent communication, analytical, and problem-solving skills. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Project Management and Information Technology Industries: IT Services and IT Consulting We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr