Service Delivery Director
2 days ago
The Service Delivery Director is a key leadership role responsible for overseeing the successful delivery of application maintenance, cloud, and on-premises infrastructure services to a diverse portfolio of public and private sector clients. This role demands a strong understanding of ITIL practices, a deep technical background across various technologies, and exceptional leadership and communication skills. Responsibilities Service Delivery Management: Lead and manage the service delivery teams responsible for application maintenance, cloud (public, private, hybrid), and on-premises infrastructure services. Ensure services are delivered in accordance with contractual obligations, meeting or exceeding service level agreements (SLAs). Develop and implement service delivery strategies, processes, and procedures to optimize efficiency and effectiveness. Oversee incident, problem, and change management processes, ensuring timely resolution and minimal disruption to clients. Conduct regular service reviews with clients to assess performance, identify areas for improvement, and foster strong relationships. Team Leadership: Build, mentor, and motivate high-performing service delivery teams. Provide guidance, coaching, and development opportunities to team members. Foster a culture of collaboration, accountability, and continuous improvement. Technical Expertise: Maintain a strong understanding of industry best practices and emerging technologies in application maintenance, cloud computing, and on-premises infrastructure. Provide technical guidance and oversight to ensure solutions are robust, scalable, and secure. Stay abreast of relevant certifications and training to maintain a high level of technical competency. Client Relationship Management: Build and maintain strong relationships with key client stakeholders. Serve as a trusted advisor, providing strategic guidance and recommendations on technology solutions. Proactively address client concerns and escalations, ensuring timely and effective resolution. Financial Management: Contribute to the development and management of service delivery budgets. Monitor and control costs, identifying opportunities for optimization. Track and report on key performance indicators (KPIs) related to service delivery. Qualifications Education: ?Bachelor's degree in computer science, Information Technology, or a related field. Master's degree preferred. Experience: 10+ years of progressive experience in IT service delivery, with at least 5+ years in a leadership role. Proven track record of successfully delivering application maintenance, cloud, and on-premises infrastructure services to public and private sector clients. Experience managing large, complex IT environments. Experience with ITIL framework and best practices. Certifications ITIL v4 Foundation (required) ITIL v4 Managing Professional (preferred)Cloud certifications (AWS, Azure, GCP) are highly desirable Project Management certifications (PMP) are a plus Skills Excellent leadership, communication, and interpersonal skills. Strong analytical, problem-solving, and decision-making abilities. Ability to work effectively in a fast-paced, demanding environment. Ability to manage multiple projects and priorities simultaneously. Strong understanding of IT security best practices. Additional Desirable Qualifications Experience with Agile methodologies Experience with DevOps practices Knowledge of IT governance and compliance frameworks (e.g., ISO 27001, NIST) #J-18808-Ljbffr
-
Service Delivery Director
2 weeks ago
Singapore Singtel Full time**Service Delivery Director**: **Date**:10 Dec 2024 **Location**: Singapore, Singapore **Company**:Singtel Group - An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that...
-
Assistant Director, Service Delivery
1 week ago
Singapore National Council of Social Service Full timeWhat the role is: Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently. What you will be working on: Support Director and Deputy Director to achieve better outcomes for persons who use social services...
-
Director - Service Delivery
5 days ago
Singapore American Express Full timeDirector - Service Delivery **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and...
-
Director, Vendor Operations
6 days ago
Singapore Delivery Hero Full time $120,000 - $240,000 per yearCompany Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Director, Vendor Operations
6 days ago
Singapore Delivery Hero Full time $120,000 - $240,000 per yearCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Director, Community-Based Support Services
2 weeks ago
Singapore Public Service Division Full time[What the role is]The Director of Community-Based Support Services (CSS) plays a crucial role in driving, planning, implementing and supervising programs that aim to improve the quality for PWDs and their families and communities they live in. This position involves leadership, strategic planning, and collaboration with various stakeholders.CSS is the...
-
Managing Director, Singapore
1 day ago
Singapore Delivery Hero Full timeAbout the opportunity We are now searching for an exceptionally motivated and driven leader to join our growing team in Singapore as the Managing Director (MD). If you have demonstrated experience in building and scaling businesses, and are looking for a place where you can gain hands-on experience and create significant impact, we would like to hear from...
-
Director, Community-Based Support Services
2 days ago
Singapore Public Service Division Full timeWhat the role is The Director of Community-Based Support Services (CSS) plays a crucial role in driving, planning, implementing and supervising programs that aim to improve the quality for PWDs and their families and communities they live in. This position involves leadership, strategic planning, and collaboration with various stakeholders. CSS is the...
-
Cloud Service Delivery Director
5 days ago
Singapore Rapsys Technologies Full time**Summary**: **Responsibilities**: - **Service Delivery Management**: - Ensure services are delivered in accordance with contractual obligations, meeting or exceeding service level agreements (SLAs). - Develop and implement service delivery strategies, processes, and procedures to optimize efficiency and effectiveness. - Oversee incident, problem, and...
-
Director, User Acquisition
2 days ago
Singapore Delivery Hero Full time $120,000 - $180,000 per yearCompany Description Pandora is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
