Process and Quality Expert

1 week ago


Singapore beBeeCompliance Full time

Job Title: Process and Quality Specialist ">

Role Overview:

We are looking for a highly skilled and detail-oriented Process and Quality Specialist to join our Front Office team. In this role, you will play a crucial part in ensuring compliant and efficient client lifecycle management, with a strong focus on KYC and AML standards.

Key Responsibilities:

  • Be the subject matter expert and specialized practitioner for Client Advisor (CA) and Market Team Head (MTH) queries on complex cases
  • Act as sparring partner to PQS Coordinator for selected market-level tasks and/or topics
  • Stay current with regulatory changes and requirements around client KYC
  • Own the end-to-end operational KYC activities (including periodic reviews and client onboarding) and validate to ensure that all documentation provided are of the highest quality
  • Act as interface between functional units and the desk
  • Pre-checks, alerts and deficiencies remediation with the MTH&CA
  • Support the tracking and analysis of operational incidents and implementation of adequate measures
  • Support team members to clear periodic reviews and onboarding volumes.
  • Maintain credibility and good relationships with client advisors and market team heads for collaborative outcomes
  • Actively participate in initiatives that streamline and improve KYC processes, provide feedback, ideas, and comments to Team Lead to improve and drive processes towards further efficiency
  • Contribute and play a part in shaping the future of KYC processes and be a change influencer
  • Identify and propose process improvements, establish a sound risk & efficiency culture within the desk

Requirements:

  • Excellent communication and coordination skills
  • Strong knowledge and experience in front staff processes, risk management tasks and tools
  • Experience within the Wealth Management environment, e.g. in a front (CA, CAM), process, risk, compliance, audit or business management function for at least 3 years
  • Strong analytical and conceptual skills and ability to understand complex front and operational procedures and processes
  • Strong service culture ideally combined with hands-on experience in arranging easy to understand training material and good presentation skills
  • Proactive and self-dependent working style, self-starter with a sense of initiative who demonstrates drive and commitment and the ability to motivate others


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