Customer Service Executive

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Role Objective
Ensure a high level of Customer Experience. The incumbent will be the first point of contact for all clients who steps into LEC (LIXIL Experience Center), He/She will be responsible to maintain a high level of Customer Experience to welcome the clients, sharing Lixil's Brand introduction, promoting our services, acquiring more sign-ups registrations and to ensure the client's visit will be tailored to his/her needs. The CSE will also be managing all services enquiry through phone calls & emails and to ensure our clients are responded timely with high level of satisfaction. The CSE will also be responsible to manage the upkeep and organization of our showroom reception area.
Asia
Singapore
LIXIL International Pte Ltd
Employee Assignment
Not remote
Full Time
31 July 2025
Role Objective
Ensure a high level of Customer Experience. The incumbent will be the first point of contact for all clients who steps into LEC (LIXIL Experience Center), He/She will be responsible to maintain a high level of Customer Experience to welcome the clients, sharing Lixil's Brand introduction, promoting our services, acquiring more sign-ups registrations and to ensure the client's visit will be tailored to his/her needs. The CSE will also be managing all services enquiry through phone calls & emails and to ensure our clients are responded timely with high level of satisfaction. The CSE will also be responsible to manage the upkeep and organization of our showroom reception area.
Key Responsibilities
Customer Service
Responsible for delivering high level of Customer Experience in a Showroom setting
Excellent presentation and oratory skills
Providing exceptional customer service and managing the clients journey
Handle customer inquiries, complaints professionally to ensure customer satisfaction according to Lixil Brand Standard
Excellent persuasive and marketing skills
Store Operations
Actively organizing and managing the showroom reception area
Ensure all clients F2F, Phone enquiry, emails are handled professionally and timely
Ensure that store opening and closing process are executed according to SOP
Working with other departments or staff to ensure customer satisfaction
Monitoring processes and procedures to adhere to company standards and policies
Reporting & Analysis
Assist in preparing weekly / monthly Sales and Traffic data.
Assist in executing promotional campaigns and marketing initiatives
Accomplish other reporting tasks or KPI's as assigned by the Manager
Job Specifications
High school diploma or equivalent of a related field. Nitec/Higher Nitec
Minimum of 3-5 years of experience in a customer facing role
Strong customer engagement with the ability to address the clients professionally
Excellent interpersonal and communication skills
Ability to work in a fast-paced environment and handle multiple responsibilities effectively
Strong problem-solving skills and the ability to ensure customer satisfaction
Proficiency in SAP, Microsoft Office and POS system
Attributes
Customer-focused with a passion for service excellence
Strong organizational and multitasking skills
Adaptability and ability to thrive in a fast-paced environment
Effective communication and conflict resolution skills
High level of integrity and accountability
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Manufacturing
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