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Health Screening Coordinator

3 weeks ago

Singapore beBeeHealthcare Full time

Lead Health Screening Coordinator

The role of Lead Health Screening Coordinator is critical in ensuring the smooth running of our clinic. You will be responsible for managing the reception area, attending to clients, triaging screeners, and handling administrative tasks.

Key Responsibilities:

  • Clinic Administration
    • Support daily clinic operations, including triaging screeners, managing supplies, emails, and patient appointments.
    • Prepare and process patient results, letters, and screening reports on a regular basis.
    • Make outbound calls to clients due for re-screening.
    • Handle mail processes and assist in promotional efforts with community partners.
  • Vendor & Partner Coordination
    • Liaise with laboratories, healthcare providers, and suppliers to ensure smooth clinic operations.
    • Manage donations received at the clinic and assist with other office-related tasks.
    • Coordinate with screeners on results, follow-ups, and scheduling.
  • Call Management & Client Support
    • Answer and manage clinic calls and enquiries with a focus on one-stop resolution.
    • Book, update, or cancel appointments via our SCS LEAP system.
    • Explain screening eligibility criteria and provide guided alternatives where required.
    • Follow up promptly on client messages and queries within two working days.
    • Work closely with volunteers supporting call management.

Requirements

  • Minimum Diploma in a related field
  • Preferably familiar with health screening and eligibility criteria
  • Clinic Operations Experience would be an advantage
  • Good communication skills, strong interpersonal skills
  • Comfortable working with people of all levels
  • Willing and able to work on weekends
  • Well-versed in Microsoft Office software - especially MS Excel & Word
  • English and a second language (ability to speak dialect will be beneficial)