Partner Support Specialist

1 week ago


Singapore Adecco Full time

Partner Support Specialist (Tech MNC/ Escalation / UP5K)Join to apply for the Partner Support Specialist (Tech MNC/ Escalation / UP5K)role at Adecco 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Adecco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Specifies approximate pay range for this role. Adecco is partnering our client, a famous Tech MNC We are looking for a Partner Support Specialist The role will start out as a contract Candidates who are immediately available/ able to start work within short notice will be preferred The Talent At least 3-5 years of customer/partner service experience Able to work independently in a fast-paced and changing environment Experience with hands-on customer engagement, strong interpersonal and stakeholder-management skills Detail-oriented with a focus on accuracy and efficiency Strong spoken and written communication skills Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them Job Description Work with various stakeholders including Business Process Outsourcing (BPO) teams to manage inquiries, requests and escalations efficiently including handling F2F engagement of escalated cases Train and update support teams on the business' products and services Collaborate with internal teams and other verticals to ensure seamless operations and representation at engagement events & program launches for partners Conduct review and optimization of existing operational policies and processes while supporting the planning and execution of new policies and processes Work with relevant teams within the business unit and the broader Operations organization to streamline operational policies Support analysis of partner management initiatives to assess effectiveness and propose iterative improvements in furtherance of the business goals Next Step Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package Send your resume to All shortlisted candidates will be contacted Liu XinYang EA Licence Number: 91C2918Personnel Registration Number: R Seniority Level Entry level Employment type Contract Job Function Customer Service Industries Technology, Information and Internet #J-18808-Ljbffr



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