Scientific Product Consultant

2 weeks ago

Singapore Matcher Technologies Ltd Full time

Location:
Singapore or Hong Kong – Hybrid. Global travel as required
Salary:
Competitive – dependent on experience
Overview:
IMT develops, implements, and supports IT-based quality management systems for fertility centres, donor banks and animal breeding centres internationally.
Our main product, IMT Matcher, is a quality management system specifically created for the fertility sector, to help prevent errors through misidentification of patients, donors, their gametes, and embryos. Equally importantly, IMT Matcher also helps customers provide traceability, ensures regulatory compliance, and analyses their operations to increase their control and optimise outcomes.
The IMT Matcher system comprises software and networked IT hardware, used primarily within the embryology and andrology laboratories, and is also used throughout other parts of the fertility centre including cryo stores, operating rooms, and product storage areas. Matcher delivers major benefits to all users, including biologists, laboratory directors, quality managers, doctors, nurses, and administration staff.
We are seeking a confident, professional candidate with an IVF background and commercial experience, to look after our end users based in the Asia Pacific region. This individual will join our team of three dedicated, full-time, product consultants, two based in the UK, and one based in Spain. On a day-to-day basis, this role will work closely with colleagues in other departments, including our development team, technical support team, sales, and marketing. The successful candidate will report directly to the Senior Product Consultant based in the UK.
Main responsibilities:
Technical sales support: Supporting our international distributor teams through the sales process. This includes advanced product demonstrations, identifying end users' specific requirements, advanced training of end users, and consultative advice on best practice, all delivered in the context of their workflows and standard operating procedures (SOPs).
Account management: Gathering feedback and identifying customers' ongoing requirements through troubleshooting, liaising between end users, distributors, and internal teams, developing relationships and strategic partnerships.
Innovation and development: Identifying areas for product and process enhancement, liaising between customers and our internal development team to deliver the highest quality, fit-for-purpose solutions.
To support all three of the responsibility areas above, the candidate will be required to make visits to prospects' and end users' sites, attend international industry conferences, organise product workshops, and host remote meetings/webinars.
Minimum Requirements:
Experience working in a lab environment within the IVF industry
Proven experience of presenting to international audiences
Proven experience of delivering training (formally or informally)
Ability to travel internationally on a regular basis
Proven experience demonstrating IMT's core values: responsiveness, quality of outputs, collaboration, and integrity
Experience working commercially within the IVF industry
Previous commercial experience of giving product demonstrations and training
Comfortable with IT terminology and technical concepts
Understanding of compliance and quality management principles
Additional languages
Knowledge of the animal ART industry
To apply:
Please send a CV and covering letter explaining why you believe you would be suitable for the role to
Matcher Technologies Ltd
1b Canalside Business Park
Tattenhall
Chester
CH3 9BD
United Kingdom
For the latest on IMT Matcher, follow us on social media.
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