Scientific Product Consultant

2 weeks ago


Singapore IMT Matcher Full time

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Position:
Scientific Product Consultant - APAC
Hours:
Full time (40hrs a week)
Company:
IMT Matcher Ltd IVF electronic witnessing
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Location:
Singapore
- Working from home with regular domestic and international travel required.
Salary:
Competitive - dependent on experience
Overview:
IMT Matcher is a product from Matcher Technologies Ltd., a medical technology company that develops, implements and supports quality management systems for the assisted reproductive technology (ART) industry worldwide.
Our main product, IMT Matcher, is a quality management system specifically created for the fertility sector, to help prevent errors through misidentification of patients, donors and their gametes, and embryos. IMT Matcher also helps customers provide traceability, ensures regulatory compliance, and assists their operations to enhance and optimise outcomes.
The IMT Matcher system comprises software and networked IT hardware, within the fertility centre laboratories, cryo stores, operating rooms, and product storage areas. Matcher delivers major benefits to all users, including the embryologists, laboratory directors, quality managers, doctors, nurses, and administration staff.
We are seeking a confident, professional candidate with an IVF background and commercial experience, to look after our end-users in the Asia-Pacific Region. This individual will join our team of four dedicated, full-time, product consultants. Two based in the UK, one based in Spain and one based in the USA. On a day-to-day basis this role will work closely with colleagues in other departments, these include, our development team, technical support team, sales and marketing. The successful candidate will report directly to the Senior Product Consultant based in the UK.
Main responsibilities:
Technical sales support: supporting our international distributor teams through the sales process. This includes advanced product demonstrations, identifying end users' specific requirements, advanced training of end users, and consultative advice on best practice. These duties are all delivered in the context of their workflows and standard operating procedures (SOPs).
Account management: gathering feedback and identifying customer's ongoing requirements through troubleshooting, liaison between end users, distributors, and internal teams, developing relationships and strategic partnerships.
Innovation and development: identifying areas for product and process enhancement, liaison between customers and our internal development team to deliver the highest quality, fit-for-purpose solutions.
To support all three of the responsibility areas above, the candidate will be required to make visits to prospects' and end users' sites, attend international industry conferences, organise product workshops, and host remote meetings/webinars.
Minimum Requirements:
Experience working in a lab environment within the IVF industry
Proven experience of presenting to international audiences
Proven experience of delivering training (formally or informally)
Ability to travel internationally on a regular basis - must provide your own visas if required.
Fluent in English
Proven experience demonstrating IMT's core values: responsiveness, quality of outputs, collaboration and integrity
Experience working commercially within the IVF industry
Previous commercial experience of giving product demonstration and training
Being comfortable with IT terminology and technical concepts
Understanding of compliance and quality management principles
Additional languages
Knowledge of the animal ART industry
To apply:
Please email your CV along with a covering letter outlining your relevant experience and explaining why you want to work for IMT at
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Product Management and Marketing
Industries: Software Development
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