Centre Team Leader

5 days ago

Singapore beBeeCentre Full time
Job Title: Centre Operations Manager
As a key member of our team, you will play a pivotal role in driving the success of our centres. You will be responsible for executing sales strategies and systems, achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within your assigned centres.
Key Responsibilities:
  • Performance Enhancement and Feedback - Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
  • Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
  • Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
  • Workplace Culture and Etiquette - Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
  • Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
  • Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
  • Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
  • Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
  • Ad-Hoc- Performing and fulfilling additional duties as assigned by the Management.
Required Skills and Qualifications:
  • A minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
  • Available to work on both weekends, with two weekdays off days.
  • Strong verbal and written communication skills for effective collaboration and leadership.
  • Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre.
  • Strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.
Benefits:
  • Work Incentives of up to $1,400* per month.
  • Medical and Insurance Coverage.
  • Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves.
  • In-House Learning, Development, and Training are provided.
  • Professional Career Development Opportunities.
  • Complimentary Music Lessons.
  • Vibrant and Supportive Company Culture.
  • Work Equipment including IT Devices is provided.

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