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Team Leader

3 weeks ago

Singapore ONNEC Group Full time

ONNEC builds, supports and optimises the IT infrastructure, networks and connectivity which drive global business performance.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

We have the opporptunity for a Data Centre Team Leader to join us, this is a key position in managing and providing support for our Client’s Data Centre cabling infrastructure, its server and network hardware environment and physical security controls. Reporting to the Local Data Centre Manager, the Data Centre Team Leader will be site based and be responsible for the delivery of Moves, Adds and Changes (MAC) work and Business As Usual (BAU) works at a client Data Centre (In certain circumstance this may be multiple Data Centres and/or may include some Campus locations). The role is focused on the coordination and management of a team of 4+ local DC operations engineers working on rotated 24/7 shifts, as well as assisting in remote management for the wider DC Ops staff in conjunction with the peer team lead.

**Shift Pattern / Working Hours.**
The Data Centre Team Leader is expected to support the 24/7 operations and as such will be requested to work at any time during this period on special projects and BAU activities. To ensure shift engineers have support and assistance, the team leaders (2) work a split rotated shift of **06:00 to 15:00 and 14:00 to 23:00**, Monday to Friday inclusive.

**What you will be doing as our Team Leader - Data Centre Services**:

- Manage a team of four DC Engineers
- Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures.
- Connectivity testing for all installations (end-device patching)
- Change record ownership for new installs and server move activities.
- Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions.
- Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres
- Swap out small, racked network devices
- Arrange and manage asset disposal process as documented in central system.
- Responding to break/fix incidents
- Assist in maintenance and monitoring of data centre systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of support.
- Continual monitoring of data centre support queues and then troubleshooting and diagnosing hardware problems
- Performing daily date centre health checks
- Perform date centre walkthroughs verifying alerts for PDUs, HVACs and RPPs as well as for any server ambers lights and reporting any finds to technical support.
- Raise incident tickets, where applicable
- Records and reporting of Inventory of cabling materials for provision - reported to DC Manager.
- Capacity reporting and available cab count.
- Inventory of data centre spares (memory, SFP, network cards etc) for hardware support and change works updated on central repository.
- IT asset management, to include database record entries and updates (ServiceNow)
- Raising asset lifecycle tickets for BAU installations/decommissions

**What we are looking for in our Team Leader - DC Services**:
**Essential**
- Experience working in banking IT environment.
- Experience in a Data Centre Moves Adds and Changes environment (IT Hardware deployment).
- Experience in structured cabling installation, fault finding and testing with fluke test equipment.
- Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
- Excellent MS Office Suite experience (Outlook, Excel, Word etc)
- Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team.
- Prioritization skills and multitasking ability.
- Ability to work under pressure.
- Expert knowledge of Asset Management Systems
- Expert knowledge of Ticketing Systems
- Expert understanding of complex change management and service delivery processes.
- Ability to mentor and train new starters on all systems, processes, and procedures.
- Ability to approve / sign off training modules.
- Ability to lead / supervise shift activities.
- Ability to lead / supervise special projects from design through to handover. Experienced Service Delivery professional. Support in a large-scale and diverse environment of incident management, escalation procedures and project delivery disciplines. Supervisory of people and management skills. Experience of managing 3rd parties and 3rd party d