Customer Service Administrator

1 week ago


Singapore JTRON (SAP) PTE. LTD. Full time
Roles & Responsibilities

Job Description

  • The focal point for external customers & business partners in Asia on quotations, order acceptance, order fulfilment, part returns management & collections follow-up.
  • To respond to quotation requests & ensure that pricing, discounts, terms & conditions comply with company policies.
  • To ensure that business controls are in place for order entry & compliance of order acceptance with corporate marketing policies.
  • To communicate & negotiate with external customers & divisions on products delivery dates.
  • To pro-actively monitor exception orders & ensure appropriate contingent actions are taken to meet delivery schedule
  • To implement key processes in Customer Services & be pro-active in initiating & leading projects to improve & streamline order management tasks.
  • Order management - closing of orders and invoicing.

Qualifications

  • Min. Diploma in Business Administration or a related discipline, or its equivalent.
  • Candidates without experience are welcome to apply. Minimum 1 year of call centre/customer service experience will be an added advantage.
  • Good interpersonal & customer handling skills.
  • Good spoken & written English & Mandarin (communication with Chinese customers)
  • Good communication skills & telephone techniques.
  • Analytical mind with good organisational & planning skills.
  • Working location: Ang Mo Kio
  • Working hrs: 9.00 am to 6.00 pm (5-days work week)
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Written English
Inventory
Invoicing
Administration
FOCAL
Inventory Management
Adaptability
Compliance
Good Communication Skills
Customer Returns
Customer Service
Pricing
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