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Application Support Analyst

3 weeks ago

Singapore Antaes Consulting SA Full time

Application Support Analyst (Banking Applications, AS400, UNIX, Olympic Core Banking System)
Context:
The Analyst will handle Application Support activities.
Provide support for Olympic (Core Banking) and related interfaces and systems.
Play a major role in handling Incidents, BAU service requests, and end-user queries.
Job Description:
Provide L1/L2 Application support to end-users
Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
Provide a high level of customer services and maintains customer's trust and confidence by creating positive customer relationships
Adhere to Service Level objective target and roadmap
Maintain knowledge articles.
Assist on DR, BCP exercise and patching cycles
Job Requirements:
At least a Bachelor's Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
At least 7 years of experience in Banking industry as an IT Production L1/L2 support
With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
With good knowledge on general ledger and general accounting schemes of financial products
Knowledge and experience in supporting Olympic banking system is a strong plus
With basic AS400 and Unix troubleshooting skills
Strong knowledge on SQL queries, data analysis
Familiar with Production support tools like ServiceNow and JIRA is a plus
Excellent verbal and written communication skills and can interact with a diverse group.
Proactive, positive attitude and desire to work as a team and help the team to achieve its objectives.
Singapore core applications preferred.
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