Customer Operations Manager

2 weeks ago


Singapore Rolls-Royce Full time

Customer Operations Manager (Maternity Cover, 6-8 months)Location: Seletar, Singapore Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered. We have an exciting opportunity for a Customer Operations Manager to join our team in Singapore on a 6-8 month maternity cover contract. Accountable for in‐region delivery of services including fleet availability, flawless entry into service and resolution of complex customer issues. Operating in a shared‐service model, the Customer Operations Manager will integrate Service Line and Engine Team deliverables to satisfy our customer commitments. Reporting to the VP Customer Operations, tasks will be prioritised in order of safety, contract commitment, availability assurance and finally, segmentation principles. The Customer Operations Manager will lead regional Customer Operations Officers and ASTs to ensure that all services processes are being performed to specification for the Trent 1000 fleet and customers. The role will be customer facing but not primarily customer aligned. Key Accountabilities Define & deliver critical customer delivery plans in accordance with Service Line & Engine Team policies. This includes focused accountabilities for service line needs specific to a region (e.g. Specific Availability Services, dedicated IFS or OWS). Include integration and execution of fleet campaign roll programmes. Use influence, VOC and local knowledge to prioritise proactive outcomes such as coordinating stagger plans in conjunction with the EMC, while managing reactive concerns. Work directly with customers as required to achieve this. Recruitment, development and task management of Airline Services Teams (ASTs) – and where appropriate, facilities – in‐region. Support Customer



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