Network Service technical/customer support manager

3 days ago


Singapore CHINA UNICOM (SINGAPORE) OPERATIONS PTE. LTD. Full time $90,000 - $120,000 per year

Job Summary:

Support cross-border network operations, service quality, and customer issue resolution for telecom services across ASEAN.

Key Responsibilities:

  • Provide responsive technical support and issue resolution for enterprise customers across the ASEAN region.
  • Manage fault escalation and coordinate troubleshooting with internal teams and regional telecom partners.
  • Monitor MVNO and data transmission platforms, ensure operational stability and resolve platform-related incidents.
  • Drive service quality improvements through analysis of network performance and coordination with cooperative operators.
  • Prepare and present network operation reports, track key issues, and propose improvement plans based on data insights.

Requirements:

  • Education : Bachelor's degree or above in Telecommunications, Electronic Engineering, Network Engineering, or related disciplines.
  • Experience :

At least 1 year of relevant experience in telecom service operations, NOC support, or customer-facing technical roles.

Strong candidates with internships or project-based experience in telecom service delivery will also be considered.
- Knowledge :

Solid understanding of IP networking, transmission systems , and mobile network/MVNO platforms .

Familiarity with incident management processes and post-sales technical support.
- Skills :

Excellent communication and coordination abilities.

Strong project ownership and accountability mindset.

Able to handle high-pressure, time-sensitive service situations with professionalism.
- Language :

Proficient in Mandarin and English (required for coordination with technical support teams based in Mainland China).

Other Information:

  • This is a full-time role based in Singapore .
  • Open to individuals with relevant technical and customer service background in telecommunications.
  • Immediate availability preferred.


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