Asean Regional Network Service Support Manager

24 hours ago

Singapore CHINA UNICOM (SINGAPORE) OPERATIONS PTE. LTD. Full time

**Job Summary**:
We are looking for a technically proficient and service-oriented **Service Support Manager**to join our regional operations team, supporting mobile and cross-border data services across the **ASEAN region**. This role is well-suited for **junior professionals**with a background in telecommunications or network operations who are keen to grow in a dynamic, customer-facing technical environment.

You will play a key role in coordinating fault resolution, improving service quality, and ensuring operational stability for high-priority telecom services.

**Key Responsibilities**:

- **Service Coordination & Response**
- Coordinate with internal teams and partners to support timely resolution of service issues for enterprise customers in the ASEAN region
- Act as the liaison for fault escalation and post-delivery support processes
- **Incident Management**
- Assist in managing **cross-border data service faults**, ensuring efficient troubleshooting and communication with relevant teams
- Track incident timelines and support reporting for internal review and external stakeholders
- **Service Quality Monitoring**
- Monitor the performance of **MVNO and mobile platforms**to ensure stability and uptime
- Coordinate with operator partners to drive improvements based on service metrics and feedback
- **Reporting & Improvement**
- Support the preparation of **network operation reports**, identifying recurring issues and contributing to service improvement plans
- Maintain records related to escalation, root cause analysis, and resolution actions

**Requirements**:

- **Education**:
Bachelor’s degree or above in **Telecommunications, Network Engineering, Electronics**, or a related technical field
- **Work Experience**:

- None needed, but 1-2 years of relevant experience in telecom service support, network operations, or customer-facing technical roles is a plus.
- Experience coordinating across teams and managing issue resolution is advantageous
- **Technical Knowledge**:

- Basic understanding of **IP networking, transmission systems, and mobile/MVNO platforms**:

- Familiarity with telecom incident handling and post-sales support processes is preferred
- **Skills & Competencies**:

- Strong communication, coordination, and time management skills
- Able to handle high-pressure situations and prioritize effectively
- Meticulous, with a strong sense of accountability and customer service
- **Language Requirement**:

- **Fluent in both Mandarin and English**- Mandarin is required for regular communication with technical teams and support units based in **Mainland China**
- **Preferred Certifications (optional)**:

- CCNA, HCNA, PMP, or ITIL Foundation certifications are a plus

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