Assistant Director

3 days ago

Singapore Ministry of Digital Development and Information Full time

Overview
Join to apply for the
Assistant Director (Communications and Engagement)
role at
Ministry of Digital Development and Information .
What The Role Is
You will be part of MDDI's Communications and Engagement Division that strategises, develops and drives communications and outreach plans for key areas of the Ministry's work to engage hearts and minds and build a thriving digital future for all. Reporting to the Deputy Director/CED, you will be required to oversee a small team of three officers in managing public feedback; driving corporate branding initiatives; and coordinating the division's budget, workplan, key meetings, and photography support for MDDI events.
What You Will Be Working On
You may also be required to support strategic engagement initiatives to further MDDI's objectives.
Key Responsibilities Include
Supervise and guide a small team in managing public feedback and appeals, as well as managing our call centre vendor, to ensure quality service standards are upheld
Support strategic engagement initiatives for MDDI, including planning and implementing engagement strategy; identifying opportunities for partnerships; organising events and activities to engage partners and stakeholders; and conducting data analysis to understand public and stakeholder perceptions and sentiments
Oversee the coordination of the division's budget, workplan, key meetings, event grids, and requests for speechwriting and photography support for MDDI events
Drive corporate branding initiatives, including working with vendors to develop corporate gifts, greeting cards, collaterals, and corporate videos for MDDI
Advise other divisions and agencies on the consistent application of MDDI and Smart Nation brand identities for corporate events and collaterals
Any other duties as assigned
What We Are Looking For
At least 6 years of work experience in managing public feedback and/or driving corporate branding initiatives, preferably with experience managing a team
A tertiary qualification, such as in social sciences, mass communications, marketing, or public relations
Experience in managing public feedback, including developing and implementing SOPs and systems to manage and track the feedback
Ability to think strategically to develop and implement engagement plans and programmes
Ability in using data analytics to glean insights from feedback, surveys and focus group discussions
Strong writing and communication skills, with the ability to write with empathy, and explain policies and technical topics in a clear and simple way
Strong interest in current affairs and keen sense of creativity
Self-starter and good team player, with proven project management skills, attention to details, and ability to manage multiple tasks under time pressure
We regret to inform that only shortlisted candidates would be notified.
For more information on careers in MDDI, please access the link ( For more information on our job vacancies, please access ( and search for "MDDI" in the Search bar.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Public Relations
Industries: Government Relations Services
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