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Account Manager

3 weeks ago

Singapore Hogarth Worldwide Ltd Full time

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.
Role Summary:
As an Account Manager, you are pivotal in supporting the Business Director/ Account Director in the smooth running of the business. Our account handlers are responsible for client relationships, managing the team, building relationships with stakeholders and delivering against budgets and workflows. You should have a proven track record within account handling, have knowledge of industry best-practice and have a strong commercial acumen.
Key Areas of Responsibility:
Support the Account Director (AD) /Business Director (BD) with business growth
Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively
Work closely with AD/GAD on P&L, forecast, budgeting
Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs
Build relationships with key stakeholders, manage perceptions and expectations
Liaise with Print Production/Broadcast team on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders
Understand how client, agency, and Hogarth relationships interact
Proven ability to make informed decisions and problem-solve based on sound knowledge
Capability of working under pressure and to tight deadlines
Requirements:
Knowledge from working in a TV, print, or digital production role preferred
Experience in budgeting and forecasting
Focus on continuous improvements, delivering excellent quality and high levels of customer service
Agency experience managing international clients in multiple markets with multiple stakeholders
Understanding of financial compliance procedures
Sound technical understanding of client requirements
Commercial acumen
Excellent negotiation and problem solving skills
Diversity & Inclusion
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability.
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