Luxury Guest Services Manager

1 day ago

Singapore beBeeGuest Full time

Luxury Guest Services Manager Job Description

The Luxury Guest Services Manager is the highest-ranking position in the Butler department, overseeing all aspects of luxury guest services. This role requires a visionary leader who can set the tone and standard for ultra-luxury guest service, embodying poise, empathy, and discretion.

Key Responsibilities:

  • Oversee end-to-end Butler service from pre-arrival to departure, ensuring world-class standards in suite readiness, amenities, service rituals, and personalized guest experiences.
  • Ensure flawless execution of daily operations through suite inspections, VIP engagements, and service experience design.
  • Align Butler services with brand values: Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
  • Collaborate with F&B and Concierge teams to ensure Butler service standards are integrated into dining, wellness, and pre-arrival experiences.

Experience and Revenue Innovation:

  • Owns and manages the Butler Department's annual business planning, capital expenditure, and profit and loss accountability.
  • Partners with Sales & Marketing to develop and execute revenue-generating upsell programs, private dining concepts, curated luxury packages, and branded collaborations.
  • Drives Butler-led experiential revenue through in-room rituals, bespoke services, exclusive cultural immersions, and city discovery experiences.

Management and Leadership:

  • Leads recruitment, onboarding, and development of a world-class Butler team with emotional intelligence, service intuition, and unwavering commitment to excellence.
  • Conducts ongoing training in luxury etiquette, service culture, and operational precision.

Improves Quality of Product and Services:

  • Acts as the senior escalation point for guest concerns and ensures proactive resolution with discretion, empathy, and timeliness.
  • Champions service audits, hygiene compliance, and safety standards including WSH, HACCP, and guest confidentiality protocols.

Candidate Profile:

We are seeking a highly skilled and experienced Luxury Guest Services Manager who can lead our Butler team to deliver exceptional luxury guest experiences. The ideal candidate will have a strong background in hospitality management, excellent leadership and communication skills, and a proven track record of driving revenue growth and improving quality of service.

Benefits:

  • 5-day work week
  • Duty meals provided
  • Colleagues' discount and/or preferential room rates at worldwide hotels
  • Flexible benefits - dental/optical/vacation expenses/children's education
  • Medical and wellness benefit
  • Comprehensive insurance coverage
  • Local/overseas career development & growth opportunities

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