Luxury Guest Service Director

5 days ago

Singapore beBeeLuxury Full time $90,000 - $120,000

**Job Overview**

The Director of Luxury Guest Services is a senior leadership position responsible for overseeing all aspects of Butler operations. They set the tone and standard for ultra-luxury guest service, leading by example and embodying poise, empathy, and discretion.

This role integrates refined service, regional expertise, and operational mastery to ensure every guest touchpoint aligns with luxury standards. The Director drives innovation, maintains elegance, and ensures each guest feels personally seen, understood, and valued.

**Key Responsibilities**

  • Oversee end-to-end Butler service from pre-arrival to departure, ensuring world-class standards in suite readiness, amenities, and personalized guest experiences.
  • Ensure flawless execution of daily operations through suite inspections, VIP engagements, and service experience design.
  • Align Butler services with luxury hospitality values: exceptional guest experience, trust, sustainability, and innovation.

**Experience and Revenue Innovation**

Drive Butler-led experiential revenue through in-room rituals, bespoke services, exclusive cultural immersions, and city discovery experiences. Collaborate with Sales & Marketing to develop revenue-generating upsell programs, private dining concepts, and branded collaborations.

**Management and Leadership**

Lead recruitment, onboarding, and development of a world-class Butler team with emotional intelligence, service intuition, and commitment to excellence. Conduct ongoing training in luxury etiquette, Forbes 5-Star standards, and service culture.

**Requirements and Qualifications**

Diploma or degree in hotel or tourism management. Minimum 8 years of relevant experience in ultra-luxury hospitality with at least 5 years in a senior leadership role. Strong Butler and Front Office background, proven financial acumen, and international experience.

**Benefits**

  • 5-day work week
  • Duty meals provided
  • Colleagues' discount and preferential room rates at Accor Hotels
  • Flexible benefit package including dental, optical, vacation expenses, and children's education
  • Medical and wellness benefit
  • Comprehensive insurance coverage
  • Local and overseas career development opportunities

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