Manager/Senior Manager, Vertical Planning

2 weeks ago

Singapore Klook Travel Technology Limited Full time

About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences . Founded in 2014 by 3 avid travelers, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world. Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values: Customer First Push Boundaries Critical Thinking Build for Scale Less is More Win as One We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join usWhat You'll Do The Manager/Senior Manager, Vertical Planning and Operation for Global Entertainment & Events leads the end-to-end planning, delivery, and optimization of entertainment events across multiple regions and international markets, ensuring consistency and excellence while adapting to local requirements. This position drives both strategic and operational initiatives for entertainment verticals, collaborates with regional & local teams, and manages cross-border vendor and stakeholder relationships to deliver innovative, world-class event experiences. Strategic Vision : Develop and shape the business model and strategic roadmaps for the vertical, overseeing the entire spectrum from supply to demand, business strategy, and technology innovation. Collaborate closely with regional teams to devise go-to-market strategies for new product verticals. Program Leadership : Lead strategic initiatives, guide cross-functional teams—including marketing, sales, technical, and on-site teams—to ensure alignment and consistent delivery of user experience on a global scale to elevate performance. This includes optimizing customer satisfaction, enhancing traffic channels, expanding supply coverage, ensuring inventory availability, optimizing pricing strategies, maximizing profitability, streamlining costs, enriching content, and improving the booking experience. Operational Excellence : Oversee and harmonize event operations across markets, ensuring global industry standards while respecting local cultures and regulations; frequent international travel required. Collaborate with both internal and external stakeholders to ensure smooth operations and delivery to users. Regional

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