FIS Service Desk Specialist

2 weeks ago

Singapore Fisher Investments Full time

Overview
Fisher Investments Singapore (FIS) is looking for a Service Desk Specialist to provide tier 1 and 2 support to our FIS employees. Come join a growing investment firm as a member of Fisher Investments Singapore.
The Opportunity
As the Fisher Investments Singapore (FIS) Service Desk Specialist, you will report to the Vice President of End User Support to provide in-depth desktop support to FIS and its employees. You will be responsible for troubleshooting, diagnosing, and resolving complex PC and network problems.
The Day-to-Day
Provide tier 1 and tier 2 support to end-users efficiently and effectively
Perform installation, repair, and preventative maintenance of end-user software and hardware
Establish network connectivity and hardware and software configuration
Support third-party software applications
Track, resolve, and escalate all incidents and requests in ServiceNow
Execute physical end-user inter- and intra-office relocation services
Responsible for software pushes and desktop imaging
Help develop and improve the Service Desk\'s efficiency and customer service rating
Order equipment and services for employee business usage
Provide a prompt response to user requests for information and assist in application system problem resolution
May assist with translation services
Your Qualifications
2 or more years of experience in IT and Infrastructure and Operations
A+ Certification
Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework
Demonstrated success in decision-making and troubleshooting
Excellent customer service skills
Exemplary written and verbal communication skills
Fluent in business English
A university degree, technical certifications, or combination of education and hands-on experience required
Why Fisher Investments Singapore
We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture and our learning and development framework customized for every employee. It\'s the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
100% paid premiums for top-tier supplemental medical, dental, and vision for employees and their qualified dependents
Employer-paid therapy, coaching, and other EAP services including well-being support
Family Support programs including $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
A collaborative working environment that practices ongoing training, educational support and employee appreciation events
Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.
Fisher Investments Singapore is an equal opportunity employer.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
#J-18808-Ljbffr

  • FIS Service Desk Specialist

    3 weeks ago

    Singapore Fisher Investments Full time

    Fisher Investments Singapore (FIS) is looking for a Service Desk Specialist to provide tier 1 and 2 support to our FIS employees. Come join a growing investment firm as a member of Fisher Investments Singapore. The Opportunity: As the Fisher Investments Singapore (FIS) Service Desk Specialist, you will report to the Vice President of End User Support to...

  • FIS Service Desk Specialist

    3 weeks ago

    Singapore Fisher Investments UK Full time

    Overview Fisher Investments Singapore (FIS) is looking for a Service Desk Specialist to provide tier 1 and 2 support to our FIS employees. Come join a growing investment firm as a member of Fisher Investments Singapore. The Opportunity: As the Fisher Investments Singapore (FIS) Service Desk Specialist, you will report to the Vice President of End User...

  • FIS Service Desk Specialist

    3 weeks ago

    Singapore Fisher Investments Full time

    Overview Fisher Investments Singapore (FIS) is looking for a Service Desk Specialist to provide tier 1 and 2 support to our FIS employees. Come join a growing investment firm as a member of Fisher Investments Singapore. The Opportunity As the Fisher Investments Singapore (FIS) Service Desk Specialist, you will report to the Vice President of End User Support...

  • Client Services Manager

    1 week ago

    Singapore FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Customer Service Agent

    2 weeks ago

    Singapore FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: High School Diploma **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

  • Sales Executive Specialist

    2 weeks ago

    Singapore FIS Global Full time

    Sales Executive Specialist - Global Banks page is loaded Sales Executive Specialist - Global Banks Apply locations SGP SING 8 HGK HGKG 1 FLR18 time type Full time posted on Posted 30+ Days Ago job requisition id JR About us We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the...

  • IT Service Desk Specialist

    1 week ago

    Singapore Cognita Schools Full time

    AIS Job Description - IT Service Desk Specialist - Feb 2025.pdf **Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is...

  • Site Reliability Engineer Specialist

    4 weeks ago

    Singapore FIS Full time

    As a member of our dynamic team at FIS, you will have the opportunity to tackle some of the most pressing challenges in the financial services and technology sectors. We value your curiosity, motivation, and forward-thinking approach, and believe in fostering a work environment that is open, collaborative, entrepreneurial, and fun.In this full-time role...

  • Climate Risk Specialist

    4 days ago

    Singapore FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's Degree We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re...

  • Senior Sales Solution Consultant Presales

    3 weeks ago

    Singapore FIS Full time

    Get AI-powered advice on this job and more exclusive features. Type Of HireExperienced (relevant combo of work and education) Position TypeFull timeType Of HireExperienced (relevant combo of work and education)Travel Percentage15 - 25%The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their...