Customer Service Agent

2 weeks ago

Singapore FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
High School Diploma
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**The role**:
Customer facing, dealing with payment queries on a day to day basis, requesting bank traces, proof of payments and recalls to help resolve Customer issues. Providing MI and education to customers and internal stakeholders to prevent repeat queries.

**What you will be doing**:

- Completion of query investigations, from identification of issue through to resolution.
- Analysing trends and proactive resolution of issues.
- Acquire specialist knowledge to provide accurate advice and information to both internal and external sources.
- Prioritise workload effectively throughout the day to ensure all SLA’s are adhered to in a high volume, fast paced and demanding team.
- Work as part of the team to ensure daily objectives are met.
- Continually look for way of improving efficiencies, providing potential solutions and follow through to implementation.
- Build strong relationships with key stakeholders across the business

**What you bring**:
**Essential**:

- Proficient in MS Office, especially Excel
- Thorough understanding of payment processing
- Payments, acquiring or finance industry experience
- Customer service experience
- High level of analytical skills
- Passion for attention to detail and getting it right first time
- Able to prioritise and deliver to deadlines
- Able to manage multiple queries at one time
- Ability to look beyond the numbers to identify issues, anomalies and understand root cause
- Adaptable to changing priorities and requests
- Strong written and verbal communication skills

**Desirable**:

- Experience of payment/banking systems
- Ability to manage colleague workloads to support overall team

**What we offer you**:

- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A broad range of professional education and personal development possibilities - FIS is your final career step
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Customer Service Agent

    3 days ago

    Singapore Thomas Carlington & Associates Pte Ltd Full time

    Company Thomas Carlington & Associates Pte Ltd Designation Customer Service Agent Date Listed 16 May 2025 Job Type Entry Level / Junior Executive, Experienced / Senior Executive - Full/PermFree/ProjIntern/TS Job Period Flexible Start, For At Least 6 Months Profession Customer Service / Communications Industry Others Location Name Ubi Avenue 3,...

  • Airport Customer Services Agents

    6 days ago

    Singapore CHINA EASTERN AIRLINES CO. LTD., SINGAPORE BRANCH Full time

    CUSTOMER SERVICES AGENTS (FULL NAME - NIGHT SHIFT) You play a vital role in creating a memorable experience for all our passengers. As a Customer Services agent, you may be assigned different roles such as checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You could also be called upon to assist with special...

  • Service Desk Agent/ Customer Service Agent

    2 weeks ago

    Singapore Rapsys Technologies Full time

    JD: **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE...

  • Airline Customer Service Agent

    2 weeks ago

    Singapore JJ CONSULTING SERVICES Full time

    Our client is a global leader in gateway services, who is seeking to recruit a **Airline Customer Service Agent**. This position is based in Singapore. **Airline Customer Service Agent** **Responsibilities** You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their...

  • Customer Service Agent

    6 days ago

    Singapore JET AVIATION (ASIA PACIFIC) PTE LTD Full time

    **Position Summary**: As a Customer Service Agent you will provide assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBO’s. The job incumbent will be the main point of contact for service requests, inquiries, suggestions and complaints. **Responsibilities**: - Provide the best possible levels of service...

  • Kc3 Supervisor- Customer Service Agent

    5 days ago

    Singapore Kone Full time

    Did you know KONE moves over one billion people every day. We employ over 55,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life._ - We believe in improving performance through inspiring, engaging and...

  • Customer Service Agent

    1 week ago

    Singapore Nayaka Services Pte Ltd Full time

    CUSTOMER SERVICE AGENT (AIRPORT) - $2,300/month Gross before CPF deduction (3yr contract) - Retention bonus after each year - Pay revision after each year based on performance Working Days & Hours: - Monday to Sunday (5 Days & 44hrs/week Rotational basis) - Shift A - 03:00hrs to 12:00hrs - Shift B - 08:00hrs to 17:00hrs - Shift C - 14:00hrs to 23:00hrs -...

  • Customer Service Agent

    6 days ago

    Singapore Nayaka Services Pte Ltd Full time

    CUSTOMER SERVICE AGENT (AIRPORT) - Contract - $2,300/month Gross before CPF deduction (3yr contract) - Retention bonus after each year - Pay revision after each year based on performance **Job Description**: 1. Handling Check-In duties. 2. Departure boarding gate 3. Meet and greet 4. Transfer counter 5. Other miscellaneous duties when assigned Shift...

  • Managing Agent

    5 days ago

    Singapore Nanyang Inc Pte Ltd Full time

    Roles: - Contract - Venue and Events Management Requirement: - Overseeing and managing of event venue booking and usage - Ensure proper documentation of the venues booking are recorded and kept in an orderly manner - Assist hirer on their request pertaining to venue bookings - Regularly update on matters relating to venue bookings and venue management -...

  • Airline Customer Service Agent

    6 days ago

    Singapore JJ CONSULTING SERVICES Full time

    Roles & Responsibilities​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.Airline Customer Service AgentResponsibilitiesYou play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers...