Tech Support Specialist

2 weeks ago

Singapore beBeeTechnical Full time
Job Overview
We are seeking a skilled Tech Support Specialist to join our team. In this role, you will be responsible for monitoring and responding to system alerts and abnormal behaviors.

Key Responsibilities:


• Monitor and respond to system alerts and abnormal behaviors.


• Isolate incidents, identify faults, and apply problem resolution scripts or escalate when necessary.


• Consolidate records for reporting, monitoring, analytics, and audit purposes.


• Perform system health checks after changes to ensure stability and prevent issues.


• Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure.

Requirements
To succeed in this role, you will need:


• Good experience in IT helpdesk or support engineering.


• Strong knowledge of incident management processes and ITIL practices.


• Familiarity with system monitoring tools and troubleshooting procedures.


• Ability to work in a fast-paced environment with strong problem-solving skills.

Desirable Skills
The following skills are highly desirable:


• Troubleshooting


• Hardware


• Ticketing


• Asset Tracking


• SQL


• Service Desk


• Windows


• Mobile Devices


• ITIL


• Java


• C#


• Audit


• Software Development


• Incident Management


• Technical Support

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