Assistant Sales Manager

5 days ago

Singapore PERTAMA MERCHANDISING PTE LTD Full time
We are hiring Assistant Sales Managers for our stores
Responsibilities:
  • Manage daily department operations covering merchandising, area cleaning and follow up/resolve customer's issues
  • Manage promoters to ensure adherence of our company's policies and procedures, ensuring department sales staff's dress code and personal presentation is of the of the highest standards
  • Ensure department sale staffs and promoters meet assigned target by brands and propose corrective action to store manager if targets are unmet
  • Monitor department's duty roster and ensure sufficient staffing during store's operating hours
  • Achieve department's budget and KPIs assigned by store manager for both individual and company
  • Monitor and share with sales staff on sales achievement and performance against budgets on a daily, weekly and monthly basis
  • Provide guidance for poor performers and new sales staff
  • Monitor sales staff on the sales floor (especially during peak hours and weekend) to ensure:

- Customers are being attended to by Sales Staff automatically
- To assist sales staff in closing sales whenever they need help
- Feedback obtained from customers with no purchases and try to assist and close the sale
- Incoming calls are promptly answered
- Staffs punctuality and adherence to store working hours and given meal break
  • Ensure in-store products is of merchantable condition - ticketed effectively, clean and well-presented and department stocks are being replenished, displayed and stocked up at all times
  • Identify and getting sales staff to focus on EOL/high inventory models and place into action to clear these products
  • Ensure service items are put up for return and followed up promptly till collection by vendor and assist to carry out company's stock take
  • Adhere to company's policies and procedures
  • Escalate critical issues to store manager
  • Follow up on AR ageing and ensure

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