Game Customer Support Specialist

3 days ago


Singapore SKYWORK AI PTE. LTD. Full time

Job Responsibilities:
Provide support to players by resolving in-game issues through the online customer service system
Collect and organize player feedback and complaints, for the game operations team
Collaborate with the operations team to enhance player community engagement and conduct user research
Perform functional testing for certain game features and monitor the game’s operational status
Job Requirements:
Strong understanding of online games, excellent communication skills, and patience in handling user interactions
Proficiency in English is required, as the role involves communication with English-speaking players. Additional proficiency in another language (such as Chinese) is advantageous for liaising with multilingual user communities.
Proficiency in Microsoft Office tools (Word, Excel, etc.)
Diploma or Bachelor’s degree; fresh graduates with relevant skills and passion for gaming are welcome to apply
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