Hotel Guest Services Liaison

1 week ago

Singapore beBeeGuest Full time

Executive Receptionist

As an Executive Receptionist, you will play a vital role in providing exceptional guest services to our valued clients. Your primary responsibility will be to ensure that all guests receive the highest level of service and satisfaction.

Key Responsibilities:

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
  • Receive, record, and relay messages accurately.
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
  • Assist guests with accessing internet and guestroom entertainment.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, and support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

Requirements and Qualifications:

  • Customer Service Skills
  • Front Office
  • Entertainment
  • Quality Assurance
  • Housekeeping
  • Interpersonal Skills
  • Property
  • Administration
  • Selling
  • Service Desk
  • Transportation
  • Communication Skills
  • Team Player
  • Customer Service
  • Directing
  • Able To Work Independently

Additional Information: This is a 3-rotation shift position, which includes night shifts, weekends, and public holidays. The ideal candidate should have excellent communication skills, both written and verbal.

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