People Profilers | Assistant Manager, Group Service Transformation
2 days ago
Assistant Manager, Group Service Transformation (Digital Operations Specialist)
Job Description:
Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the organisation's App, ensuring that the organisation is digital-ready and digital-first. Reporting to the Head, User Engagement and Phygital Experience Section, you will:
Job Responsibilities:
Identify staff engagement platforms and implement targeted staff training regularly for diverse job functions within the organisation, namely clinicians and patient-fronting non-clinicians.
Manage staff and patient feedback (on-site and online) on the integration of physical and digital (phygital) experiences across institutions.
Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.
Walk the ground to ensure the smooth operation of the organisation's phygital experience across outpatient clinics.
Develop effective ways to share best practices with staff on enhancing the patient experience with digital adoption.
Support institution operations teams in navigating change management for the transition to a digital-first environment.
Job Requirements:
Have a degree from a reputable university with good academic results in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.
At least 2 years of working experience. Preferably experience in operations in a healthcare setting.
Adaptable and agile.
Proven experience in developing and implementing successful staff engagement strategies.
Excellent communication skills with strong training competency.
Ability to adapt messaging to different audience segments.
Demonstrate good interpersonal skills.
Comfort in addressing public members and staff.
We regret that only shortlisted candidates will be notified.
Interested applicants please send your updated resume to
Noga Lim Wei Loong
Registration Number: R1329872
EA License Number: 10C3804
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
Required Skills:
Working Experience, Staff Training, Adoption, Messaging, Resume, Healthcare, Registration, Change Management, Interpersonal Skills, LTD Integration, Information Technology, Materials, Administration, Engineering, Marketing, Business Communication, Science, Training Management.
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