Customer Service Executive

3 days ago

Singapore SH COGENT LOGISTICS PTE LTD Full time

Company Description Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia. Role Description We are looking for a Customer Service Executive in SH Cogent Logistics Pte Ltd . The Customer Service Executive will be responsible for day-to-day tasks such as inventory control, customer service, and order processing. Responsibilities Attend to customer's enquiries and liaise with customers to ensure that all the job requirements of the orders give are captured Perform trucking job creation Communicate customers' requirements to Operations for their execution Monitor job and provide timely updates for shipment, including updating of container details into system Advise customers on delivery schedule / inventory Maintain inventory report and undertake monthly closing of accounts Responsible for all documentation and administration duties Monitor progress of job order and shipments adhering to deadlines or specific dates Maintain business relationship with customers and responsible for customer management on a higher level Communicate and coordinate with the appointed third-parties in relation to job orders Assist in all aspects of accounts receivables process including billing, invoices, issuance of debit notes and credit notes Ensure all billings accurals and payments are made on time and generate invoices for posting to cusomters Maintain billing system data integrity Responsible to enure proper documentation and filling of invoice and job sheet Accountable for accuracy and precision of billing processes to customers Train and guide customer service officers Maintain networking with other departments with relating to executing of job orders Assist in permit declaration for job orders when required or when necessary Responsible to feedback customer complaints to Customer Service respective team assistant managers / managers and assist with the findings and reporting Any other duties and responsibilites assigned from time to time Qualifications Degree or Diploma in logistics and supply chain management, or equivalent qualifications preferred Excellent communication and customer service skills Knowledge of warehouse management systems software is an advantage Ability to work in a team environment and independently Attention to detail and ability to multitask Knowledge and experience in shipping, logistics, and warehousing operations is also a plus Able to perform overtime when necessary Other Information Working hours: Mon to Fri: 8.30am - 5.45pm; Alternate Saturday: 8.30am - 12.30pm 2 way-Transport provided at Jurong East Meal subsidies In-house gym Medical, dental & insurance benefits #J-18808-Ljbffr

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