Banquet Executive

3 days ago

Singapore Sofitel Full time

Company Description

We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances. We represent the renowned French living and Sofitel hospitality in Singapore.

Job Description

  • Reports directly to the Director of Banquet Operations.
  • Ensure that the meetings are well-planned and results-oriented.
  • Conduct frequent and thorough inspection of Magnifique Meetings area.
  • Ensure that the Operational Budget from the department is strictly adhered to.
  • Assist in greeting and seating guests.
  • Monitor the ambassadors and ensure that they adhere to the Sofitel operating standards as well as the service culture.
  • Able to deal tactfully deal with guest.
  • Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
  • Serve food and beverage to guests in the restaurant/banquet area.
  • Assist with the set-up of the outlet/banquet area
  • Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
  • Assure guests that their complaints or feedback will be dealt with and report to manager concerning any feedback given.
  • Participate in the set-up of meeting rooms and assist in the up keeping of the brand standard.
  • Ensure that the working areas are well maintained.
  • Be helpful towards guests that need assistance.
  • Clean and prepare tables for inflow of guests.
  • Keep tables and service areas clean and tidy as per procedure manual.
  • Maintain hygienic food service techniques during service.
  • Take responsibility for your designated section and station.
  • Coach and train team to deliver consistent service
  • Perform all tasks to Sofitel Brand standards
  • Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Qualifications

  • Minimum 1 year experience in a similar role, preferably including 5 star experience.
  • Projects professional image at all times through personal presentation / interpersonal skills.
  • Desire and ability to train and develop staff.
  • Maintains awareness of industry trends in service, product and presentation.
  • Initiates contacts and establishes rapport easily.
  • Organises time and work efficiently.
  • Effective numeracy, verbal and written communication skills.
  • Appreciates and maintains an effective outlet for stress.
  • Willingness to work weekends and public holidays as part of the job role.
  • Has the aptitude and willingness to undertake further development with Sofitel.

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