Helpdesk Support

4 days ago


Singapore This is an IT support group Full time

Job Purpose
Provide support and technical assistance to end-users who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.
Job Description (Support For Management And Production Floor)
Project support as assigned or requested.
Perform PR and PO / Inventory documentation recording.
Perform weekly backup image.
Respond to incident requests/enquiries/solutions via email under ticketing system or phone.
Provide technical assistance (remote access/on-site) to ERP Systems (NAV), Matching Systems, Mobile Systems (MSO/MVS/WMS), Portal Systems, and Reporting Systems.
Run reports to analyze common complaints and problems.
Deploy IT related devices (Desktop/Laptop/PDA/BTP/MFP/SFP) to end-users.
Provide technical assistance (remote access/on-site) to IT related devices.
Follow up closely with end-users to ensure full resolution of issues.
Diagnose errors and any other issues.
Write, edit, and revise training manuals for new and updated software and hardware.
Provide technical assistance for basic network issues (Switch/AP/DP).
Provide technical assistance and documentation recording for CCTV.
Standby support as assigned or requested when needed other than working hours.
Other ad-hoc duties as assigned or requested.
On-site support/remote access support to Malaysia entity as assigned or requested when needed.
Job Requirements
Diploma with a minimum of 1 year of helpdesk experience.
Hands-on experience in Basic Active Directory such as unlocking user accounts, resetting user passwords, and creating users.
Hands-on experience with Microsoft OS and Microsoft Office 365 would be an advantage.
Ability to multi-task and work effectively as a team player.
Ability to work independently in a fast-paced environment.
Good communication and customer service skills.
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