Banquet operations supervisor
5 days ago
Responsibilities:
Event Coordination & Execution:
Collaborate with the sales manager to plan and oversee banquet and catering operations for events.
Ensure that the banquet setup aligns with event specifications, including seating arrangements, audio-visual requirements, and food and beverage services.
Coordinate with kitchen and service teams to guarantee timely food preparation and delivery.
Supervise banquet staff during events to provide outstanding service and uphold company's standards.
Staff Management:
Assist in scheduling and overseeing banquet staff, including waitstaff, captains, and bartenders.
Provide training and support to new team members, ensuring all staff are adequately prepared for events.
Monitor staff performance and promptly address any service-related issues that arise during events.
Client Relations:
Serve as the main point of contact between clients and the banquet team to ensure all event details are executed to client satisfaction.
Respond to client requests, concerns, and feedback during events to facilitate a seamless experience.
Conduct post-event follow-ups to gather client feedback and ensure their satisfaction.
Quality Control & Standards:
Ensure all banquet and catering operations meet the high-quality standards of the company, focusing on food presentation and customer service.
Monitor event spaces for cleanliness, safety, and compliance with health and safety regulations.
Implement corrective actions as needed to address any service or event execution issues.
Logistics & Inventory Management:
Assist in managing inventory levels for banquet supplies.
Coordinate with vendors to ensure timely delivery of supplies and services for events.
Ensure the proper storage, maintenance, and upkeep of all banquet and catering equipment.
Requirements:
Diploma/Degree in Hospitality, Hotel Management, or a related field.
Minimum 3-5 years of experience in banquet or events management. Prior experience within the MICE or hospitality industry would be an advantage.
Knowledge of banquet setup procedures, food and beverage service, and event coordination.
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