Banquet Operations Manager
3 days ago
Job Summary:
Oversee Banquet operations to ensure high quality of food and service delivered to guests at functions in accordance with the Hotel standards.
Responsibilities:
Meet and ascertain guests requirement for their events, with representative from Catering Sales.
- Conduct and enforce all pre-event checks and control procedures.
- Brief the Banquet team on the event programme and menu and ascertain they are familiar with it.
- Provide fast and effective solutions to resolve any operations or service gaps.
- Conduct daily inspection on storage areas for cleanliness and working conditions using established checklist.
- Handle manpower deployment, recruitment, welfare, staff grievances and disciplinary issues.
- Conduct performance appraisals for Banquet staff and manage their performance by coaching and training them in accordance with established Hotel standards.
- Covering Restaurant duties
- Perfoms any other duties as assigned by management.
Job Requirements
- Maintain highest standards of professionalism, ethics, grooming and attitude towards Associates, guests, suppliers and other clients.
- Strong communication, customer service and interpersonal skills.
- Good leadership skills.
- Good knowledge and enforcement of local liquor and food service laws.
- IT proficienct in MS Office applications and Hotel systems.
- Strong team player.
- Ability to multi-task and solve problems in a demanding enviroment.
- Costing ability
- Food Hygiene certificate
- Willing to work long hours and on weekends/PH
- Ability to relate to and manage large crowds.
Coaching
Ability to Multitask
Appraisals
Interpersonal Skills
Fitness
Enforcement
MS Office
Attentive
Compliance
Project Management
Team Player
Customer Service
Catering
Food Service
leadership skills
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