Business Development and Key Account Manager
1 week ago
Business Development and Key Account Manager - Brand Partnerships, Regional SPX Express
Department:
Operations
Level:
Experienced (Individual Contributor)
The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.
Job Description:
Develop and manage relationships with key brands, sellers, or enablers from end-to-end including pitching, commercial negotiation, onboarding, pilot and integration (with the support of other cross-functional teams), contract execution, and onboarding.
Build and maintain strong, long-lasting customer relationships.
Perform regular business reviews with senior leadership of key partners to engage deeper collaboration and grow the business.
Collaborate cross-functionally with product, local SPX Express operations, and legal teams to support growth opportunities for brand partners.
Monitor trends, competitors, and cross-market learnings to develop best practices across the region.
Manage end-to-end planning and coordination of campaigns with key partners.
Provide prompt and efficient service to partners, including appropriate escalation and resolution of their issues, working cross-functionally with local SPX Express teams.
Requirements:
At least 2 years of working experience in business development, partnerships, or account management roles. Prior experience in the logistics industry is an advantage.
Strong interest and aptitude for sales and logistics.
Able to communicate in a clear and succinct manner to various stakeholders.
Able to analyze data, derive insights, and formulate plans to be deployed across markets.
Entrepreneurial, driven, and motivated.
Good team player with strong project and stakeholder management skills.
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