Course | Temp- 1year] Executive/ Analyst

2 days ago


Singapore Course Full time

Job title:
Temp-1 year Executive/ Analyst (Service Transformation and Planning), ServiceSG
Company:
Public Service Division
Job description:
The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. We do this through public sector leadership development, capacity and capability building, and the promotion of quality services at all levels of the Public Service. We are looking for outstanding candidates with the vision and passion to contribute to help shape Singapore.
What you will be working on:
ServiceSG is a department under the Public Service Division, Prime Minister’s Office. We seek to integrate the delivery of services across public agencies to serve citizens better and in a more citizen-centric manner. This role entails supporting the Service Transformation and Planning (ST&P) branch – in partnership with GovTech – to liaise and coordinate with partners (including public sector agencies, social service agencies, external partners, translators, and GovTech developers) to ensure that content on SupportGoWhere (SGW) is accurate, comprehensive, up-to-date, and user-friendly.
This role requires a proactive individual with a strong background in marketing, website maintenance, data management, editorial management, and the ability to effectively liaise with various government agencies. The ideal candidate will have a keen eye for detail, exceptional communication skills, and the ability to manage large volumes of data effectively.
Marketing Initiatives:
Actively engage citizens and/or partner agencies to conduct surveys, user research, and focus group discussions to derive user behaviour/perception/service gaps for SGW.
Develop and execute marketing strategies to promote government initiatives, programs, and services.
Collaborate with cross-functional teams to create impactful marketing campaigns and materials.
Conduct on-ground engagement and marketing activities to increase awareness and utilisation of SGW.
Have an interest in marketing and/or user behaviour.
Website Maintenance:
Oversee the maintenance and updates of the SGW website, ensuring content is accurate, up-to-date, and user-friendly.
Implement SEO best practices and monitor website performance metrics.
Ensure consistency in messaging and branding across all website content by conducting training sessions and creating collaterals.
Liaise with different government agencies to ensure content published on SGW is coherent and easy to read.
Citizen Feedback Management:
Liaise with vendors to handle citizens’ queries submitted to SGW.
Ensure that vendor complies with service delivery standards.
Data Management:
Manage and analyse website statistics to derive useful insights to support marketing strategies and activities.
This is an exciting opportunity for an individual who excels in managing editorial, marketing, and data-related responsibilities while effectively engaging with government agencies.
What we are looking for:
Good project management skills and the ability to execute processes within given timelines.
Good interpersonal skills and confidence in addressing basic queries from agencies and external partners.
Good writing skills.
Basic to intermediate skills in the use of Excel to support data tracking and reporting.
Proficiency in website management, website statistics, and familiarity with content management systems (CMS).
Strong analytical skills and experience in managing and interpreting website statistics or digital platforms.
Personal Traits:
Independent, detail-oriented, resourceful, and able to learn and adapt quickly to changing situations.
Applicants will typically be notified on whether they are shortlisted or not within 4 weeks of the closing date of the job posting.
Expected salary:
Location:
Singapore
Job posting date:
Sat, 03 Aug 2024 06:38:18 GMT
Apply for the job now
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