Course | Customer Intelligence Analyst

3 weeks ago


Singapore Course Full time

Job title:
Customer Intelligence Analyst (Japan Market)
Company:
Job description : Job Location Singapore
As a Customer Intelligence Analyst (CIA), your focus will be ensuring product delivery occurs in accordance with the needs and requirements of our customers (right time, right place, and right product). You are a problem solver that leads issue resolution while continuously improving processes and algorithms to enable touchless operations across our APAC supply chain network to enable strong business results You will support operations in various APAC Markets in the corresponding local language.
Your team : You will be working in the Singapore Customer Intelligence Centre (SCIC) in Singapore, reporting to a Cluster Manager and will be collaborating with multi-functional teams like Finance, Sales, and Product Supply teams across Asia Pacific markets
What success looks like : Using analytics and business knowledge, you are the expert in the customer order pattern, providing insights and ideas to drive solutions end-to-end to bring greater value for customers and P&G. You will deliver Best-in-class critical metrics including Service, Day Sales Outstanding, Delivery on Time, and respond to customers’ requests & enquiries in a timely manner.
Your Responsibilities
Collaboration with back-end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately
Handling of order & cash related incidents including non-quality, rejections, returns, shortages, overdue, claims and deductions
Analyzing of customer order data to recommend differentiated solutions/service opportunities that contributes to organization’s value creation targets
Improve existing process/operations with a continuous improvement mindset
Participating in credit control communication
Job Qualifications
Strong academic qualifications with a minimum Diploma education
Manage orders and documents with local language proficiency in Japan Market – Native / N1 (JPLT) Business Level Japanese
Data reporting and analysis
Operational excellence with an ability to work independently
Strong interpersonal and communication skills
A customer-oriented mindset
Prior experience in the FMCG industry, logistics, order management (OM) and accounts receivable (AR) with an ability to use SAP and data visualization tools (PowerBI / KNIME) will be an advantage.
About Us : We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands. Our community includes operations in approximately 70 countries worldwide. We want you to inspire us with your unrivaled ideas. We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
Job Schedule : Full time
Job Number : R000096757
Job Segmentation : Experienced Professionals (Job Segmentation)
Expected salary :
Location : Singapore
Job posting date : Fri, 07 Jun 2024 07:54:39 GMT
Apply for the job now
#J-18808-Ljbffr



  • Singapore Course Full time

    Job title: Contract Trainer Company: Cellebrite Job description : Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to...


  • Singapore Course Full time

    Job title: IT Support Analyst Company: UBS Job description : Business Divisions Group Functions Your role Do you have a knack for technology? Are you at your best when supporting others? Are you an expert when it comes to tools like App Dynamics, Splunk? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have...


  • Singapore Course Full time

    Job title: Risk and Compliance Analyst Company: The Supreme HR Advisory Job description: Responsibilities: Credit account setting up procedures for new customers Determining credit limits for each customer Monitoring of customers’ credit rating and performance Performing written credit evaluations on companies as part of periodic review or for new account...


  • Singapore Course Full time

    Job title: Intern, Business Intelligence | Forensic and Litigation Consulting | Singapore Company: FTI Consulting Job description : Who We Are FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and...


  • Singapore Course Full time

    Job title: MS SQL DBA Company: Flintex Consulting Job description : Job Summary: Manage and support business Supply Chain systems and databases. Develop the script, dashboard, reports, and documentation and implement the related projects assigned. Specific Responsibilities: Manage and support business Supply Chain systems and databases including WMS and...


  • Singapore Course Full time

    Job title: Supply Planning Analyst (6 Months Maternity Cover)Company: Pernod Ricard Job description: Management of maintaining and setting up new SKUs in Product Cloud, Connect, and JDE ERP system. Responsible for maintaining and updating the land cost revision in JDE ERP system. Responsible for the transfer pricing maintenance process in JDE by working...


  • Singapore Course Full time

    Job title: PGIM Real Estate | Investment Analyst, Asset Management (Singapore)Company: Prudential Financial Job description: PGIM Real Estate Asset Management team is looking for an Analyst who will be given coverage for Southeast Asia, Korea, Hong Kong & China. The candidate will report to the Head of Asset Management for the region and will be based in...


  • Singapore Course Full time

    Job title: Associate Lecturer – Introduction to Aviation (HE7)Company: Singapore Institute of Management Job description : SIM-RMIT is looking for associates who are dedicated, highly motivated and possess a strong passion for teaching and shaping the minds of the young generation. Candidates will be expected to deliver the course content in a 3-hour...


  • Singapore Course Full time

    Job Title: Temporary Business Development Assistant, SCALE-Global Company: National University of Singapore Job Description: The School of Continuing and Lifelong Education (SCALE) was established to drive the expansion of NUS’ lifelong learning offerings in a concerted and strategic way that furthers our mission to be a leading global university. Through...


  • Singapore Course Full time

    Job title: Executive, Distribution (Broker)Company: Liberty Insurance Job description : An exciting opportunity has arisen for an Executive, Distribution Broker in our Distribution, Strategy & Transformation Department. DUTIES & RESPONSIBILITIES: Develop and ensure effective relationship management with new and existing brokers to increase sales to meet...


  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore Course Full time

    Job title: Database Administration Professional Company: Iron Mountain Job description: At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how...


  • Singapore Course Full time

    Job title: Expert/Tutor in STEM Subjects Company: Livingston Research Job description : Livingston Research delivers help and support to customers around the world since 2009. We strive to help students facilitate learning and improve their performance through leading-edge technology, services, and data capabilities. We build, launch and promote products...


  • Singapore Course Full time

    Job title: Expert/Tutor in Environmental Science Company: Livingston Research Job description: Livingston Research delivers help and support to customers around the world since 2009. We strive to help students facilitate learning and improve their performance through leading-edge technology, services, and data capabilities. We build, launch and promote...


  • Singapore D L RESOURCES PTE LTD Full time

    Digital AML Intelligence AnalystEstimated Salary: SGD 80,000 - SGD 120,000 per annum.We are D L Resources PTE LTD, a leading provider of innovative solutions in the financial services industry. Our team is seeking a skilled Digital AML Intelligence Analyst to join our ranks.About the Role:As a Digital AML Intelligence Analyst, you will play a critical role...


  • Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Job OverviewA-IT Software Services Pte Ltd is seeking a skilled Business Intelligence Analyst to join our team. In this role, you will be responsible for performing day-to-day operational activities in relation to Sanctions Screening over voluminous payment transaction processing for inward & outward remittances.About the RoleThis is an exciting opportunity...


  • Singapore U3 INFOTECH PTE. LTD. Full time

    U3 INFOTECH PTE. LTD. is a leading provider of innovative technology solutions, and we are seeking an experienced Business Intelligence Analyst to join our team.About the RoleWe are looking for a skilled Business Intelligence Analyst to lead the design, development, and implementation of business intelligence solutions that drive data-driven decision making...


  • Singapore Crisis24 Full time

    Crisis24, a Garda World company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts,...


  • Singapore Course Full time

    Job title: Senior Commercial Excellence Manager, GTR (Contract)Company: Beam Suntory Job description : What makes this a great opportunity?An entrepreneurial role that leads the Commercial Excellence function for Beam Suntory GTR, focusing on automation-led analytics of revenue, sales & profitability to support decision-making for annual/monthly sales...


  • Singapore Course Full time

    Job title: Temp-1 year Executive/ Analyst (Service Transformation and Planning), ServiceSG Company: Public Service Division Job description: The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. We do this through public sector leadership development, capacity and capability building, and the...