Key Account Manager

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
Job Overview:
We are looking for a skilled Key Account Manager to own and manage the relationships with the most important advertisers within our Export business. In this role, you will be responsible for managing and developing the long-term relationships with our top advertisers by translating a deep understanding of the process and working of these customers into a seamless approach to deliver on their requirements and maximize revenue from these accounts.
The ideal candidate will be experienced in building and maintaining strong relationships with strategic customers. You will be able to identify needs and requirements to promote advertising solutions to achieve mutual satisfaction and maximum revenue potential. A knowledge and previous experience of working with these accounts is critical.
The goal is to contribute to sustaining and growing our Export business to achieve long-term success.
Responsibilities:
Develop and maintain long-term trusting relationships with a portfolio of top advertisers to ensure they do not churn and move to competing platforms.
Continually acquire a thorough understanding of key customer needs and requirements.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Ensure the correct solutions are delivered to our top advertisers in a timely manner.
Serve as the link of communication between key customers and internal Client teams.
Resolve any issues and problems faced by our top advertisers and deal with complaints in an efficient manner to maintain trust and protect revenue.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Manage regular meetings with our top advertisers including weekly, monthly, and quarterly business reviews.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Required Skills and Experience:
Proven experience as Key Account Manager.
Experience in sales and providing solutions based on customer needs.
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
Excellent organizational skills.
Outstanding ability in problem-solving and negotiation.
BSc/BA in business administration, sales or relevant field.
Good knowledge/experience in performance marketing and SEM, good hands-on skills.
At least 5 years of relevant experience.
Experience in assisting clients in China, having worked in the Chinese export industry.
Working experience from a similar tech platform or digital marketing firm.
WHAT'S ON OFFER:
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside strong career progression.
To submit your application, please apply online. Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
EA License: 12C5759
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales, Business Development, and Marketing
Industries
Wholesale Import and Export, IT Services and IT Consulting, and Social Networking Platforms
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