Customer Success Manager
1 week ago
Select how often (in days) to receive an alert: Customer Success Manager (Service Manager), Data Centre Passionate about making a real impact? Join our team at Nxera to unfold the new era Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teamsJob Summary: We are seeking a Customer Success Manager to be the primary interface between our data centre operations and our customers. This role is responsible for ensuring exceptional service delivery, managing customer relationships, and addressing service-related concerns proactively. The ideal candidate will have strong communication skills, a technical understanding of data centre services, and experience in customer engagement. Make an impact by Customer Relationship Management Act as the main point of contact for customers regarding all data centre services, inquiries, and escalations. Conduct regular service reviews with customers to understand their needs and improve service delivery. Coordinate with internal teams (operations, engineering, and facility management) to address customer concerns and service requests promptly. Ensure customers are informed of maintenance schedules, incidents, and operational updates in a professional manner. Service Excellence & Operations Ensure Service Level Agreements (SLAs) are met and proactively address any potential service issues. Collaborate with internal teams to improve service efficiency and enhance customer experience. Support customers during incident resolution, keeping them updated and ensuring proper follow-ups. Work closely with the operations team to optimize service quality and minimize disruptions. Stakeholder Engagement & Communication Conduct customer onboarding sessions, ensuring they understand the data centre environment, security procedures, and service expectations. Liaise with sales,
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Customer Success Manager
6 days ago
Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time**JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...
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Customer Success Manager
2 weeks ago
Singapore DIGIFY PTE. LTD. Full timeAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...
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Customer Success Manager
6 days ago
Singapore Glassbox Full timeSingapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...
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Customer Success Manager
2 days ago
Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full time**Performance of Duties** 1.1 The Employee shall serve the Company as **Customer Success Manager**or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience. 1.2 The Employee shall perform the following duties, including but not limited to: - Manage...
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Customer Success Manager
10 hours ago
Singapore StaffAny Full time**StaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations and we are here to empower them to make time for what they love.**: **About the Role**: The Customer Success Manager...
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Customer Success Manager
2 weeks ago
Singapore ViSenze - Artificial Intelligence for the Visual Web Full timeViSenze is a fast-growing, global Retail AI solution provider trusted by the world’s leading brands, and global retailers, and established as market leader after a decade of driving the adoption of AI and Computer Vision. Recognized as an established market leader and innovator - 2020 CB Insights Top 100 Innovator in Retail - we are looking for a...
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Customer Success Manager
6 days ago
Singapore Glassbox Ltd. Full timeGlassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth scale-up that has most recently acquired a strong player in the...
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Customer Success Manager
2 weeks ago
Singapore Digify Full timeDigify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. Digify is used in 138 countries today. We...
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Customer Success Manager
1 week ago
Singapore LSEG Data & Analytics Full timeThis role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions. We are looking for a highly motivated and hard-working professional to join our Customer...
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Customer Success Manager
1 week ago
Singapore Autodesk Full timePosition Overview Note: This is NOT an open position. Please submit your CV here for future consideration. Job Requisition ID: 24WD78199About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in...
