Customer Service Officer

19 hours ago

Singapore SBS Transit Limited Full time

Responsibilities Train Operations - Drive passenger trains and perform emergency train operator duties. Monitor train performance and resolve defects per guidelines. Passenger Assistance - Respond to inquiries about routes, fares, and transport connections. Help passengers with special needs board and alight safely. Safety and Compliance - Monitor stations and equipment for irregularities and address issues. Ensure passengers follow transit regulations. Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently. Communication - Coordinate with the control center and passengers using communication equipment. Qualifications and Procedures - Maintain necessary certifications and adhere to operational procedures and manuals. Perform other duties as directed by his/ her superiors. Requirements Minimum 5 credits GCE 'O' Levels Able to reach the height of 197cm with both hands Willing to perform shift work, including weekends and Public Holidays Preferably with minimum 2 years' working experience in the service or retail industry Required to manually operate station and trainborne equipment Possess a pleasant disposition and personality Good interpersonal skills with a passion to work with people Ability to identify colours We regret that only shortlisted candidates will be notified. #J-18808-Ljbffr

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