Temp contract staff for Library User Services and Spaces

4 days ago

Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time
Roles & Responsibilities

Job Scope:

  • Provide efficient and high-quality Service Desk duties that align with the company's Library's service excellence standards including After Office Hours (AOH) services during designated weekday evening and weekend opening hours.
  • Perform and supervise collection maintenance activities for optimal resources accessibility.
  • Operate the Alma Library Management System efficiently and effectively.
  • Analyse current library processes and identify opportunities for improvement.
  • Train, guide and lead a pool of Student Assistants on delivering library operational tasks and procedures.
  • Monitor and provide timely feedback on user spaces in the libraries in terms of cleanliness and condition.
  • Troubleshoot and maintain library equipment.
  • Contribute to service or space transformation initiatives or projects.
  • Perform administrative tasks which includes (but not limited to) rostering of staff and Student Assistants, budget tracking, and procurement.
  • Provide relevant data and reports from the library system to facilitate decision-making by the management.
  • Support workplace safety by assisting in safety-related tasks.
  • Any other tasks as assigned by the reporting officer.

Expectations:

  • A bachelor's degree or diploma (in any field).
  • Minimum of 3 years work experience in customer service-related industry.
  • Proficient in MS Office Word, Excel and Powerpoint.
  • Experience in operations, customer service or communications role in academic libraries or large libraries.
  • Experience in executing innovation-driven or process improvements projects.
  • Experience in developing communication plans or stakeholder management in education industry.
  • Service-oriented mindset with focus on customer service.
  • Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
  • Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
  • Able to work independently and collaboratively in a team.
  • Able to adapt and thrive in rapidly changing, complex and ambiguous environment.
  • Familiarity with library management systems and some knowledge in data analysis will be added advantage.
  • Experience in Project Management will be added advantage.

Working hours:

Mondays to Thursdays: 8.30 am to 5.45 pm

Friday: 8.30 am to 5.15pm

Deliver after-office-hours (AOH) services during weekday and weekend opening hours:

  • Weekdays (estimated once a week)

Monday to Thursday : 2.45pm – 9.45pm

Friday: : 3.30 – 9.45pm

2. Saturday (estimated once a month)

Working hours: 8.15am – 5.15pm

  • There are AOH service on Sundays from 9.15am – 4.30pm, at pre- and during examination period, of which Library colleagues would be informed in advance on the duty roster.

Contract Period: 1 year

Location: Nanyang Avenue

EA License No.: 96C4864 (Shanice Lim Xin Ni)
Reg. No.: R

Tell employers what skills you have
Data Analysis
Workplace Safety
MS Office
Procurement
PowerPoint
Academic Libraries
Library Management
Project Management
Service Desk
Customer Service
Service Excellence
Stakeholder Management
Accessibility
Able To Work Independently
Training Delivery

  • Temp contract staff for Library User Services and Spaces

    4 days ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Roles & Responsibilities Job Scope: Provide efficient and high-quality Service Desk duties that align with the company's Library's service excellence standards including After Office Hours (AOH) services during designated weekday evening and weekend opening hours. Perform and supervise collection maintenance activities for optimal resources...

  • Temp contract staff for Library User Services and Spaces

    2 weeks ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Scope:Provide efficient and high-quality Service Desk duties that align with the company's Library's service excellence standards including After Office Hours (AOH) services during designated weekday evening and weekend opening hours. Perform and supervise collection maintenance activities for optimal resources accessibility. ...

  • Temp contract staff for Library User Services and Spaces

    3 weeks ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Scope:Provide efficient and high-quality Service Desk duties that align with the company's Library's service excellence standards including After Office Hours (AOH) services during designated weekday evening and weekend opening hours. Perform and supervise collection maintenance activities for optimal resources accessibility. ...

  • Senior Library Executive, User Services

    5 days ago

    Singapore Nanyang Technological University Full time

    The Office of Information, Knowledge and Library Services provides seamless access to information, knowledge and library services to support the learning, teaching and research needs of the NTU community. The User Services & Spaces (USS) team’s role is to maintain smooth operations of all libraries on campus and to drive transformation projects in its...

  • Senior Library Executive, User Services

    5 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    The Office of Information, Knowledge and Library Services provides seamless access to information, knowledge and library services to support the learning, teaching and research needs of the NTU community. The User Services & Spaces (USS) team's role is to maintain smooth operations of all libraries on campus and to drive transformation projects in its space...

  • Library Support Staff

    2 weeks ago

    Singapore Certis Human Resource Services Full time

    The Library Support Staff provides good user experience to visitors to the library. **Collection Maintenance** - Sorting of books, shelving/straighten of books, - Manage book-drop and auto-sorter - Processing of dispatch - Handle reservations items - Perform shelf reading of library materials - Mess-up collection - Weeding & Rework - Replenish book...

  • Library Services and Spaces Specialist

    4 days ago

    Singapore beBeeService Full time $52,000 - $68,000

    Job Title: Library Services and Spaces Specialist">">The ideal candidate for this role will have excellent communication skills, be able to multitask efficiently, and demonstrate a strong commitment to delivering exceptional customer service.">">They will also possess the ability to analyze current library processes and identify opportunities for...

  • Experienced Temporary Librarian for User Services and Collections

    3 days ago

    Singapore beBeeLibrary Full time $45,000 - $75,000

    Job Title:Temp Contract Staff for Library User Services and SpacesJob Description:Deliver high-quality service desk duties, including after-hours services during weekday and weekend opening hours.Perform and supervise collection maintenance activities to ensure optimal resource accessibility.Operate the library management system efficiently and...

  • Temp Staff

    3 days ago

    Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    1 year exp **Roles & Responsibilities** Job Scope 1. Assist in performing annotations for old file records and filing documents 2. Assist in performing library counter duties and library administrative work (processing of books, shelving, binding, tracking, invoices, etc) 3. Assist in any other work as assigned by HR and Library **Requirements**: 1....

  • Nlb - Library Support Staff

    5 days ago

    Singapore Certis Human Resource Services Full time

    The Library Support Staff provides good user experience to visitors to the library. **Collection Maintenance** - Sorting of books, shelving/straighten of books, - Manage book-drop and auto-sorter - Processing of dispatch - Handle reservations items - Perform shelf reading of library materials - Mess-up collection - Weeding & Rework - Replenish book...