Temp contract staff for Library User Services and Spaces
2 weeks ago
Job Scope:
- Provide efficient and high-quality Service Desk duties that align with the company's Library's service excellence standards including After Office Hours (AOH) services during designated weekday evening and weekend opening hours.
- Perform and supervise collection maintenance activities for optimal resources accessibility.
- Operate the Alma Library Management System efficiently and effectively.
- Analyse current library processes and identify opportunities for improvement.
- Train, guide and lead a pool of Student Assistants on delivering library operational tasks and procedures.
- Monitor and provide timely feedback on user spaces in the libraries in terms of cleanliness and condition.
- Troubleshoot and maintain library equipment.
- Contribute to service or space transformation initiatives or projects.
- Perform administrative tasks which includes (but not limited to) rostering of staff and Student Assistants, budget tracking, and procurement.
- Provide relevant data and reports from the library system to facilitate decision-making by the management.
- Support workplace safety by assisting in safety-related tasks.
- Any other tasks as assigned by the reporting officer.
Expectations:
- A bachelor's degree or diploma (in any field).
- Minimum of 3 years work experience in customer service-related industry.
- Proficient in MS Office Word, Excel and Powerpoint.
- Experience in operations, customer service or communications role in academic libraries or large libraries.
- Experience in executing innovation-driven or process improvements projects.
- Experience in developing communication plans or stakeholder management in education industry.
- Service-oriented mindset with focus on customer service.
- Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
- Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
- Able to work independently and collaboratively in a team.
- Able to adapt and thrive in rapidly changing, complex and ambiguous environment.
- Familiarity with library management systems and some knowledge in data analysis will be added advantage.
- Experience in Project Management will be added advantage.
Working hours:
Mondays to Thursdays: 8.30 am to 5.45 pm
Friday: 8.30 am to 5.15pm
Deliver after-office-hours (AOH) services during weekday and weekend opening hours:
- Weekdays (estimated once a week)
Monday to Thursday : 2.45pm – 9.45pm
Friday: : 3.30 – 9.45pm
2. Saturday (estimated once a month)
Working hours: 8.15am – 5.15pm
- There are AOH service on Sundays from 9.15am – 4.30pm, at pre- and during examination period, of which Library colleagues would be informed in advance on the duty roster.
Contract Period: August 2025 - March 2026
Location: Nanyang Avenue
EA License No.: 96C4864 (Shanice Lim Xin Ni)
Reg. No.: R22110485
Data Analysis
Workplace Safety
MS Office
Procurement
PowerPoint
Academic Libraries
Library Management
Project Management
Service Desk
Customer Service
Service Excellence
Stakeholder Management
Accessibility
Able To Work Independently
Training Delivery
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