Head of Technical Solution

Join to apply for the Head of Technical Solution role at Vertiv Join to apply for the Head of Technical Solution role at Vertiv Get AI-powered advice on this job and more exclusive features. Job Description Vertiv is looking for a Head of Technical Solutions. This role leads the pre‐sales technical team, shaping technical strategy to support sales and customer needs. It involves guiding solution design, overseeing PoCs and technical consultations, and working closely with Sales and Product teams. The manager also mentors the team and acts as the key technical contact for the Singapore market. Position Summary The Head of Technical Solutions – Singapore is responsible for leading, developing, and managing the local pre‐sales technical support team to deliver high‐quality, solution‐oriented support to customers and partners. This role plays a critical part in bridging technical expertise with commercial success by creating and executing technical strategies that align with regional business objectives. The manager will drive the technical vision and ensure the team provides accurate, timely, and compelling support throughout the sales lifecycle, including product demonstrations, proof‐of‐concept (PoC) engagements, and technical consultations. Collaborating closely with Sales, Product, Engineering, Bid Management, Central Technical Solutions (CTS), Project Management and Service teams, the manager ensures customer needs are fully understood and addressed through tailored solutions that enhance customer satisfaction and accelerate growth. In addition to operational leadership, the role includes mentoring and upskilling team members, maintaining a high standard of technical excellence, and acting as the key technical liaison for the Singapore market. The successful candidate will have strong leadership abilities, a deep technical background, and a passion for customer success in a fast‐paced, innovative environment. Responsibilities Manages and develops the pre‐sales technical team Creates technical support strategies Sets team KPIs and objectives Aligns technical support with business goals Develops department budget and resources Collaborates with regional teams (Bid Management, CTS, Product) on complex or hyper‐scale projects Oversees all technical support activities Establishes technical processes and methodologies Reviews and approves complex technical solutions Manages escalations and critical issues Works with sales leadership on strategic opportunities Develops technical partnerships Represents the company at high‐level industry events Influences product roadmap and strategy Drives consultant and customer technical engagement activity with consultants and BDMs Recruits and builds the technical team Creates training and development programs Manages performance and career development Promotes knowledge sharing and best practices Qualifications Bachelor's degree or higher in Engineering (Electrical, Mechanical, or related field)8–12 years of relevant industry experience with a strong technical background in power and thermal solutions Proficient in MS Office (Excel, Word) and AutoCAD Demonstrated skills in strategic planning and execution Strong business and financial acumen Excellent executive‐level presentation and communication abilities Proven leadership and team management experience Solid knowledge of electrical/mechanical systems and data center infrastructure Familiarity with critical power systems and industry standards Key Competencies Highly disciplined, diligent, honest, and committed to service excellence Self‐driven, proactive, and able to work independently under pressure Strong interpersonal, communication, and problem‐solving skills Detail‐oriented with the ability to manage multiple tasks efficiently Vertiv is an Equal Opportunity/Affirmative Action employer. For assistance with accessibility, please contact . For more information, visit Vertiv Careers at Vertiv.com/Careers. #J-18808-Ljbffr