Traineeship (Case Management) [GRIT@Gov]

4 days ago

Singapore Ministry of Health (Singapore) Full time

Traineeship (Case Management) ( )
The GRaduate Industry Traineeship Programme within the Public Service ( ) aims to provide fresh graduates with opportunities to gain industry-relevant skills and experience that can strengthen their employability to take up full time roles in the sector.
This traineeship provides experience in public health case management operations across two key areas. Under the core function of the Disease Response and Training Division, which supports MOH's long-term emergency preparedness and response capabilities for disease outbreaks, the trainee will develop foundational expertise in infectious disease case management protocols, including isolation and quarantine procedures and emergency response planning. Additionally, the trainee will gain valuable exposure to MOH's role in supporting Health Sciences Authority's anti-vaping operations through case management functions, including tracking cases across intervention pathways, coordinating rehabilitation programme referrals, monitoring compliance requirements, call centre operations and providing secretariat support to the Vaping Case Management Task Group (VCMTG).
What You Will Be Working On
Infectious Disease Case Management & Emergency Response: Monitor and execute daily operations to ensure timely implementation of public health policies, supporting isolation and quarantine protocols.
Vape Case Management Operations: Support day-to-day case management operations including case intake, processing, and resolution tracking for vape cases.
Exception Handling & Problem-Solving: Assist in identifying and managing edge cases requiring non-standard interventions or urgent escalations across various operational contexts.
Multi-Agency Coordination & Stakeholder Management: Coordinate with various government agencies for case referrals and external vendors for suspect vape collection and laboratory testing arrangements.
Data Analysis & Management Reporting: Support the production of regular management reports and operational metrics, including data collection, analysis, and presentation of findings to support decision-making processes.
Process Improvement & Administrative Functions: Review existing workflows and identify improvement opportunities to support operational efficiency while contributing to the implementation of new processes and tools to enhance case management operations.
What We Are Looking For
Degree in any discipline
Proficiency in Microsoft Office Suite
Excellent written and verbal communication skills
Strong analytical and problem-solving skills with attention to detail
Ability to work effectively in a fast-paced, multi-stakeholder environment
Key Competencies Required
Thinking Clearly & Making Sound Judgements: Strong analytical and critical thinking abilities to assess complex case scenarios.
Serving with Heart, Commitment and Purpose: Commitment to delivering quality case management services while maintaining compliance with health protocols and regulatory requirements.
Working as One Public Service: Ability to coordinate seamlessly across multiple agencies, share information appropriately, and contribute to Singapore's broader public health and regulatory enforcement objectives.
Keep Learning and Putting Skills into Action: Possesses the drive and curiosity to learn and apply new skills, knowledge and new ways of working, adapt to evolving processes.
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